JOB DETAILS

CHANNEL MANAGER, PLATFORM MANAGEMENT

CompanyMetrobank
LocationMakati
Work ModeOn Site
PostedMay 24, 2026
About The Company
Be part of a leading financial institution Metrobank is the country’s premiere universal bank with the largest consolidated network of over 870 branches and over 1,900 automated teller machines nationwide, and 33 foreign branches, subsidiaries and representative offices. A recognized leader in the country’s banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands.   Experience a fruitful and rewarding career The driving force of Metrobank’s success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system.   Learn from trusted professionals Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service. Metrobank is regulated by the Bangko Sentral ng Pilipinas (https://www.bsp.gov.ph/)
About the Role

Be #InGoodHands with Metrobank!

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!

 

Position Title:  Channel Manager, Platform Management

 

Job Summary

Drives the platform performance through data analytics, customer journey optimization, financial planning and vendor management. Ensures data-driven decision making, seamless customer experiences, efficient resource optimization and alignment with business and regulatory objectives.

 

Specific Duties & Responsibilities

Digital analytics, Dashboard management & engagement

 

  • Create, manages, and enhances analytics dashboards tracking digital usage, engagement, customer journeys, and operational KPIs. (e.g., user activity, incidents, & SLAs).
  • Conducts deep dive analysis on transaction patterns, customer pain points, and behaviors to drive improvements.

 

Customer Journey & Experience Optimization

 

  • Maps and documents assigned customer journeys across digital touchpoints in collaboration with channel managers.
  • Provides data driven insights on user experience issues, delays, or bottlenecks affecting the end to end journey.
  • Consolidates and analyzes customer complaints, feedback, and incident logs to support journey improvements.
  • Tracks journey KPIs such as conversion rates, completion times, error occurrences, and customer effort indicators.

 

Documentation, Budget & Process Governance

  • Owns the budgeting and forecasting cycle for platform operations, enhancements, vendor costs, and analytics tools
  • Maintains updated documentation of platform processes, system parameter changes, testing scripts, and release notes.
  • Ensures accuracy and completeness of operational documentation required for audits, risk assessments, and internal reviews.

Vendor Management & Governance

 

  • Monitors vendor performance with SLAs, contracts, and service delivery standards.
  • Consolidates necessary documents for vendor risk assessments, audits, and regulatory submissions.
  • Tracks and documents vendor‑related issues, escalations, resolution timelines, and performance scorecards.

 

Qualifications:

 

  • At least a Bachelor’s degree in Business, Finance, or Information Technology course
  • Certifications in relevant topics (user experience, design thinking/human centered design, project management, agile process, etc.)
  • At least 3 years relevant work experience in fintech, telco, FMCG, or banking set-up
  • With platform management, production/backroom support, or customer service experience
  • With good working relationship with colleagues and subordinates; no derogatory record
  • With background in participating in cross-functional teams
  • With good communication, presentation & negotiation skills
  • Can express thoughts systematically & clearly
  • Proficient in basic software skills (Excel, Powerpoint, Word, etc.)
  • Familiarity with design thinking, agile delivery principles
  • Critical thinker & problem solver
  • Team player and collaborative
  • Self-motivated with strong work ethics
  • Adaptable and resourceful
  • Knows conflict resolution
  • Creative, thinks outside the box

 

 

Other Details:

 

Rank: Junior Officer

Unit: Consumer Business Sector / Digital & Business Transformation Department

Location:  Metrobank Card Center, Ayala, Makati City

 

Key Skills
Data AnalyticsCustomer Journey OptimizationFinancial PlanningVendor ManagementDigital AnalyticsDashboard ManagementKPI TrackingUser ExperienceBudgetingForecastingDocumentationSLA MonitoringRisk AssessmentAgile DeliveryDesign ThinkingConflict Resolution
Categories
Data & AnalyticsManagement & LeadershipFinance & AccountingTechnologyCustomer Service & Support
Job Information
📋Core Responsibilities
This role drives platform performance by utilizing data analytics, optimizing the customer journey, managing financial planning, and overseeing vendor relationships. Key duties include creating analytics dashboards, conducting deep-dive analysis, mapping customer journeys, and owning the budgeting and forecasting cycle for platform operations.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
11949
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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