JOB DETAILS

Digital Organizational Change Management Specialist

CompanyMilton CAT
LocationMilford
Work ModeOn Site
PostedMarch 27, 2026
About The Company
Milton CAT is the Caterpillar Dealer for the Northeast region of the United States. Our territory includes Massachusetts, Rhode Island, Maine, New Hampshire, Vermont and upstate New York. We are a private company, founded in 1960, owned by the family who started the business fifty years ago. Since those early days, Milton CAT has grown to 12 locations, and close to 1000 employees. We're consistently named one of the world's top CAT dealers in terms of sales volume and we're well-known for our progressive practices. In addition to the complete range of Caterpillar equipment, we also sell and service several other top brands that complement the Caterpillar brand. The company has two main divisions; Earthmoving and Power Systems. The Earthmoving Division sells, rents and supports machinery and work tools for segments that include the construction, landscaping, forestry, mining, quarry, crushing and screening and municipal sectors. The Power Systems Division sells, rents and supports power generators and air compressors, and has a specialized engineering group that works with customers to develop customized power systems. Those Milton CAT locations close to water have a marine focus; an industrial group markets engines to manufacturers to power their own machines; and the on-highway truck engine business is an important component for all of our locations.
About the Role

Overview

The Organizational Change Management (OCM) Specialist is responsible for driving the people side of change for Milton CAT’s ERP transformation, including the NAXT365 ERP implementation and future enterprise initiatives. This role ensures employees are prepared, informed, trained, and supported to successfully adopt new systems, processes, roles, and ways of working.The OCM Specialist operates in a two-in-a-box model with Milton CAT and implementation partners during ERP delivery and transitions into an evergreen enterprise change role post–go-live.

Responsibilities

Change Strategy & Program Alignment• Execute the OCM strategy and integrated workplan to ensure alignment with the project plan and roadmap.• Embed change management practices across all phases of delivery, from design through go-live and stabilization.Stakeholder Engagement & Leadership Enablement• Conduct stakeholder, change impact, and readiness assessments.• Partner with executive sponsors, program leadership, Business Stream Leads, IT Stream Leads, SMEs, and Change Agents to drive engagement and adoption.• Coach leaders and people managers on leading teams through change.Communications Leadership• Own and execute the project change communications strategy with clear, timely, role-based messaging.• Oversee development of communication assets including emails, FAQs, decks, intranet content, videos, and leadership messages.• Partner with Marketing and Corporate Communications to ensure consistency and brand alignment.

Training Strategy & Execution• Align training strategy and execution with deployment milestones and change impact.• Conduct training needs assessments and support Train-the-Trainer models.• Ensure training content reflects new processes and system functionality.Readiness, Adoption & Sustainment• Monitor readiness and adoption using surveys, feedback, and field insights.• Support post–go-live reinforcement, sustainment, and long-term capability building.

Qualifications

  • 2-4 years’ experience in organizational change management for large-scale digital, ERP or business transformation initiatives.
  • Bachelor's degree in technology, business, or related field or equivalent work experience.
  • OCM training/certification strongly preferred (Prosci, Kotter, Switch, or Six Sigma, etc.)
  • Strong tech user, comfortable with MS office suite, SharePoint, Copilot, Canva, and Smartsheet.
  • Prior experience integrating change management, communications, and training.
  • Strong executive communication, facilitation, and influencing skills.
  • Ability to operate effectively in complex, matrixed environments.
  • Ability to travel as needed (max 15-20%), primarily in our Northeast territory

 

This position does not offer sponsorship nor relocation.  Hybrid role with 3x/week onsite in Milford, MA required.

This job description is not intended to be all-inclusive.  Your supervisor may request and assign similar duties.   

 

Milton CAT is an equal opportunity employer.

Key Skills
Organizational Change ManagementERP TransformationNAXT365 ImplementationChange StrategyStakeholder EngagementLeadership EnablementChange Impact AssessmentCommunications StrategyTraining StrategyReadiness MonitoringAdoption TrackingExecutive CommunicationFacilitationInfluencing SkillsMatrixed EnvironmentsMS Office Suite
Categories
ConsultingTechnologyManagement & LeadershipAdministrative
Job Information
📋Core Responsibilities
The specialist drives the people side of change for ERP transformation initiatives, ensuring employees are prepared, informed, trained, and supported for new systems and processes. Key duties include executing the OCM strategy, managing stakeholder engagement, owning the communications strategy, and overseeing training execution and adoption monitoring.
📋Job Type
other
📊Experience Level
2-5
💼Company Size
828
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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