Hotel 43 Assistant Front Office Manager

Description

Experts in the art of hospitality, Hotel 43 and the Block22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, the heart of downtown Boise.

The Assistant Front Office Manager assists with all duties including supporting Front Desk and Valet team members in their success and growth. Partnering with day-to-day hotel operations, they ensure the highest level of customer service and guest satisfaction. 

This is a full-time salaried position - $40,000 DOE

Job Description

• Assists with supervision and scheduling of all Front Office employees
• Ensures all Front Office staff are trained and confident in all operations and procedures, provides thoughtful, and personalized ongoing training
• Understands all hotel emergency controls and procedures, responds appropriately and assumes supervisory role in any hotel emergency or safety situation as needed
• Identifies and recommends solutions to Front Office team members and Front Office Manager to further employee development, drive revenue, and improve hotel processes
• Acts as a point of reference for guests who need assistance, resolves guest concerns and complaints efficiently and courteously and/or correctly refers issues to upper management
• Sets a positive example for coworker and guest relations, empowers team members through feedback, recognition, service, and empathy
• Learns competency with hotel function and relationship with Chandler’s; supports other departments as needed. 
• Develops and maintains positive relationships with all hotel departments as well as Chandlers restaurant
• Assists in ordering, and monthly inventory of gift shop items and Front Office supplies
• Performs and assists with other duties as assigned

Requirements

• Previous experience in a customer-focused industry, hotel experience preferred
• Demonstrates hospitality, comfortable conversing and resolving challenges.
• Excellent verbal and written communication skills
• Valid Driver’s License and driving record that meets company policy
• Ability to lift, carry and manipulate various items (ex: luggage) weighing up to 50 pounds
• Ability to work flexible hours, including weekends and holidays. 

Block 22, LLC is proud to offer a comprehensive benefit package to its employees.

•  Generous Medical, Dental and Vision packages 
•  Employee Assistance Program
•  Flexible Spending Accounts
• Generous paid and sick time off and 11 paid holidays annually 
•  401K program with a company match after completing one year of service