JOB DETAILS

Assistant General Manager

CompanyGLOBAL TAPAS LLC
LocationWashington
Work ModeOn Site
PostedMarch 28, 2026
About The Company
José Andrés Group has a singular mission: To Change the World Through the Power of Food. The 30+ restaurants that make up José Andrés Group span cuisines and cultures, price points and service styles. From two 2-Michelin starred restaurants to game-changing small plates restaurants to fast casual eateries and a food hall, the company offers unparalleled culinary experiences for every taste. Our restaurants serve a wide variety of global cuisines, including Spanish, American, Mexican, Greek, Peruvian and beyond, each one telling the unique stories gathered by José and the ThinkFoodGroup team through years of travel, research, experimentation and inspiration. Every endeavor is driven by the importance we place in this driving purpose as well as our core values: CORE VALUES Authenticity * Innovation * Passion * Service * Profitability
About the Role

Description

Job Title: Assistant General Manager

Reports To: General Manager

Department: Operations

Employment Type: Salaried, Exempt

About José Andrés Group

José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.

Position Summary

The Assistant General Manager (AGM) is a hands-on leader who partners with the General Manager to deliver flawless daily operations, an exceptional guest experience, and a healthy, high-performing team. The AGM champions JAG standards on the floor, develops supervisors and hourly teams, stewards cost controls, and ensures compliance—while embodying JAG’s culture and service philosophy every shift.

Key Responsibilities

Operational Leadership

Lead floor operations to JAG service standards across all dayparts and activations (à la carte, bar, private dining, events).

Execute and uphold Standard Operating Procedures (SOPs); identify gaps and propose improvements.

Oversee opening/closing, cash handling, reservations/guest flow, table management, and shift deployment.

Ensure facility readiness, cleanliness, maintenance follow-up, and adherence to health, safety, and labor regulations.

Sales & Brand Growth

Drive topline through hospitality-driven sales: reservations strategy, pacing, upselling, features, and promotional initiatives.

Support local marketing activations, community outreach, and guest recovery that builds loyalty.

Monitor guest feedback platforms, address trends with action plans.

Financial Performance

Support P&L management with the GM: weekly tracking, forecasting, and variance analysis.

Optimize labor through smart scheduling, productivity targets, and in-shift deployment.

Partner with Culinary/Beverage on inventory accuracy, COGS controls, and waste reduction.

Team Leadership & Development

Recruit, select, and onboard top talent; maintain a strong bench of supervisors/captains.

Deliver ongoing training and coaching (service, systems, compliance, product knowledge).

Conduct performance check-ins, document feedback, and support progressive discipline when needed.

Foster an inclusive, accountable, and learning-focused culture aligned to JAG values.

Guest Experience & Service Excellence

Be highly visible on the floor; model anticipatory hospitality and effective table touches.

Lead service line-ups/pre-shift communications; calibrate standards across FOH stations.

Resolve guest issues promptly with empathy and sound judgment; follow through on recovery.

Project Support & Openings

Assist with new concept or seasonal/menu launches, pop-ups, and private dining/event execution.

Contribute to opening playbooks, training plans, and readiness checklists as assigned.

Requirements

Required Qualifications

3–5+ years of progressive FOH leadership in upscale/casual-fine or fine dining; prior AGM or Multi-Shift Manager experience preferred.

Demonstrated success in leading teams on a busy floor while managing costs, quality, and compliance.

Strong working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace.

Proven ability to coach, give feedback, and develop supervisors and hourly talent.

Excellent communication, professionalism, and conflict-resolution skills.

DOH/Health & Safety, alcohol service, and labor compliance familiarity.

Wine/spirits and culinary knowledge to support menu guidance and sales.

Flexibility to work nights, weekends, and holidays.

Working Conditions & Physical Requirements

Stand and walk for extended periods (up to 8 hours).

Lift/push/pull up to 30 lbs. occasionally.

Frequent reaching, bending, listening, and visual acuity in a fast-paced environment.

Exposure to hot/cold environments and cleaning chemicals per safety standards.

In Return, We Offer You

Competitive compensation and performance-based bonus opportunities

Comprehensive health & wellness benefits

Retirement savings plans

Employee dining discounts

Growth in a values-driven, award-winning hospitality group

Equal Opportunity Employer

José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program.

Key Skills
Operational LeadershipGuest ExperienceTeam DevelopmentCost ControlsComplianceSales GrowthP&L ManagementTalent RecruitmentCoachingConflict ResolutionHealth And SafetyCulinary KnowledgePOS PlatformsScheduling ToolsInventory AccuracyService Standards
Categories
Management & LeadershipHospitalityFood & Beverage
Benefits
Health InsuranceRetirement Savings PlansEmployee Dining Discounts
Job Information
📋Core Responsibilities
The Assistant General Manager partners with the General Manager to ensure flawless daily operations, deliver exceptional guest experiences, and cultivate a high-performing team by championing company standards on the floor. Key duties include leading floor operations, executing SOPs, driving sales through hospitality, supporting financial performance tracking, and developing all levels of staff.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
446
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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