JOB DETAILS

Online Chat Support

CompanyADF Medical Services Inc.
LocationWestlake
Work ModeRemote
PostedMarch 29, 2026
About The Company
Practice Revenue Analysis and Identification Revenue Enhancement Plan Creation Patient/Physician Relations Projects Strategic Planning Content Development Referring Physician Database Creation & Analysis Publication Prep and Coordination Physician Liaison Representation Print/ Digital Marketing Material Design
About the Role

Online Chat Support ADF Medical Services Inc.

We're hiring a friendly and professional Online Chat Support agent to assist our patients and clients through our digital support platform. If you're a quick responder with great written skills and a passion for helping people — this role is for you.

Role: Online Chat Support Agent

Department: Customer Support & Patient Services

Location: Fully Remote

Type: Full-Time / Part-Time

Respond to patient and client inquiries in real time via our online chat platform

Provide accurate information on medical services, appointments, billing, and general support

Handle multiple chat conversations simultaneously with professionalism and accuracy

Log and document all chat interactions in our support and CRM systems

Escalate unresolved or complex issues to the appropriate team or department

Deliver a warm, helpful, and professional experience in every interaction

Adhere strictly to HIPAA guidelines and patient confidentiality policies

Competitive pay

Health, dental & vision benefits (full-time employees)

Paid time off & paid holidays

Flexible shift options including evenings and weekends

Career growth and advancement opportunities within ADF Medical Services

Key Skills
Chat SupportWritten CommunicationCustomer ServiceReal Time ResponseAccuracyProfessionalismHIPAA ComplianceConfidentialityCRM SystemsEscalation Management
Categories
Customer Service & SupportHealthcareAdministrative
Benefits
Health InsuranceDental InsuranceVision InsurancePaid Time OffPaid Holidays
Job Information
📋Core Responsibilities
The agent will be responsible for responding to patient and client inquiries in real time through the online chat platform, providing accurate information regarding medical services, billing, and appointments. This includes handling multiple conversations simultaneously, documenting interactions, and escalating complex issues while strictly adhering to HIPAA guidelines.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
7
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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