JOB DETAILS

Head of Operations

CompanyHenry Schein
LocationMelbourne
Work ModeOn Site
PostedMarch 30, 2026
About The Company
Henry Schein, Inc. (Nasdaq: HSIC) is a solutions company for health care professionals powered by a network of people and technology. With more than 25,000 Team Schein Members worldwide, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. Our Business, Clinical, Technology, and Supply Chain solutions help office-based dental and medical practitioners work more efficiently so they can provide quality care more effectively. These solutions also support dental laboratories, government and institutional health care clinics, as well as other alternate care sites. Henry Schein operates through a centralized and automated distribution network, with a selection of more than 300,000 branded products and Henry Schein corporate brand products in our distribution centers. A FORTUNE 500 Company and a member of the S&P 500® index, Henry Schein is headquartered in Melville, N.Y., and has operations or affiliates in 34 countries and territories. The Company's sales reached $13.2 billion in 2025, and have grown at a compound annual rate of approximately 11.0 percent since Henry Schein became a public company in 1995.
About the Role

About Us

At Henry Schein One, we are a tech company with a mission to redefine dental care, creating a future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice.

Our culture at Henry Schein One as an inclusive and forward-thinking company means we are committed to creating an environment that values diversity and flexibility and promotes equal opportunities for all individuals.

How we work

Customer success is at the heart of everything we do.  We strive to ensure that
each member of our team, regardless of their department or role, prioritises the
success of the customer in every interaction.  From our Commercial teams right
through to Operations, every area of our business plays an instrumental role in
shaping the value of our user’s experience.


Our customer success programmes are pivotal in maintaining dynamic feedback
channels with our product teams, ensuring that we are always enhancing our software to align with customer needs. By delivering top-tier service, crafting innovative solutions, and offering proactive support, we are not just meeting expectations—we are creating long-lasting partnerships that drive positive outcomes.

Purpose

The Head of Operations is responsible for leading and optimising all operational functions within the APAC region to ensure seamless delivery of SaaS solutions. This role drives operational strategy, ensures timely installations and implementations to meet revenue targets, and fosters efficiency to achieve margin objectives. Additionally, the position champions product adoption, customer success, and customer support initiatives to maximise customer value and retention.

What you'll do 

  • Operational Strategy & Leadership: Define and execute the operational strategy for APAC, aligning with global objectives and regional growth plans. Drive scalability and efficiency across all operational processes.
  • Onboarding, Training and Conversions: Ensure timely and high-quality installations and implementations of SaaS products to support revenue achievement. Collaborate with cross-functional teams to remove bottlenecks and improve delivery timelines.
  • Customer Success & Product Adoption: Develop and implement strategies to drive product adoption and customer engagement. Monitor usage metrics and proactively address adoption challenges. Ensure retention and long-term value realization with our customer success programme.
  • Customer Support Management: Oversee and manage the customer support function to ensure timely, effective, and high-quality resolution of customer inquiries and issues. Drive continuous improvement in support processes to enhance customer satisfaction and retention.
  • Performance & Margin Optimisation: Identify and implement process improvements to enhance operational efficiency and profitability. Monitor KPIs related to delivery timelines, adoption rates, and customer satisfaction.
  • Team Leadership: Build, mentor, and lead high-performing operational teams. Foster a culture of accountability, innovation, and continuous improvement.

What you’ll bring with you

  • Proven experience in operational leadership within a SaaS or technology business.
  • Strong understanding of SaaS delivery models, onboarding, and customer success principles.
  • Demonstrated ability to manage complex projects and drive efficiency improvements.
  • Excellent leadership, communication, and stakeholder management skills at a senior level.
  • Strategic thinker with strong execution capability.
  • Customer-centric mindset with a passion for delivering exceptional experiences.
  • Analytical and data-driven approach to decision-making.
  • Collaborative and adaptable in a fast-paced environment.

Diversity at Henry Schein One

Diversity at Henry Schein One is all about you being you. Diversity and inclusion are integral to every aspect of our business, we push boundaries fuelled by a diverse set of voices and a desire to make a difference. We are proud to be an equal-opportunity employer. All qualified candidates are considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. We welcome everyone to our team; we foster creativity and ambition throughout our business. We’re making a difference every day and you can too. 

Our Shared Values

Everyone at Henry Schein One is encouraged to live and demonstrate our core values:  

Community

  • Each Person is as Important as the Next
  • Open Communication
  • Diversity & Inclusion

Caring

  • Corporate Citizenship
  • Shared Success

Career

  • Ethics
  • Recognise Creativity & Encourage it
  • People are our Greatest Asset
Key Skills
Operational StrategySaaS DeliveryOnboardingImplementationCustomer SuccessCustomer Support ManagementPerformance OptimizationMargin OptimizationTeam LeadershipStakeholder ManagementStrategic ThinkingData-Driven Decision-MakingProcess ImprovementProduct AdoptionMentoringScalability
Categories
Management & LeadershipTechnologyCustomer Service & SupportSoftware
Job Information
📋Core Responsibilities
The Head of Operations will define and execute the operational strategy for the APAC region, focusing on leading and optimizing all functions for seamless SaaS solution delivery to meet revenue targets. This role also involves championing product adoption, customer success, and managing customer support initiatives to maximize customer value and retention.
📋Job Type
full time
📊Experience Level
10+
💼Company Size
10419
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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