Case Management Specialist

Role type: Full Time; Continuing  
Department: ESG - Enterprise Service Group 
Salary: UOM 7 - $111,275 – 120,453 p.a. plus 17% super  

• Specialist WorkCover and injury management portfolio / shape safe, sustainable return-to-work outcomes / collaborate across a leading university 

• Apply now to champion best-practice injury management, WorkCover claims and return-to-work support for our University community. 

• Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.  

Your next career opportunity: 
You will manage a dedicated WorkCover claims portfolio, ensuring fair, timely and sustainable outcomes for injured staff. You will lead return-to-work coordination, early intervention and reasonable adjustment support while advising managers and HR on legislative obligations. You will help refine claims systems and reporting to improve outcomes across the University. 

What you will deliver: 

• Determine initial WorkCover claim liability, issue decisions and triage high-risk matters for early, targeted intervention. 

• Assess and manage ongoing entitlements, including medical expenses and weekly compensation, in line with legislation and policy. 

• Maintain accurate, secure case records and ensure compliance with WorkSafe claims management and privacy requirements. 

• Coordinate injury management and return-to-work plans, engaging internal stakeholders and external rehabilitation providers as needed. 

• Collaborate across Health & Safety and HR to deliver training, early support and reasonable adjustment initiatives. 

You may be a great fit if you: 

• Hold a Return to Work Coordinator certificate and Certificate IV in Personal Injury Management, or equivalent training and experience. 

• Bring at least three years’ complex workers’ compensation claims and return-to-work coordination experience. 

• Apply detailed knowledge of workplace injury legislation to assess liability, entitlements and sustainable return-to-work pathways. 

• Demonstrate strong emotional resilience, confidently managing difficult conversations while balancing wellbeing and organisational needs. 

• Analyse case information to identify risks, develop solutions and contribute to improved injury management systems and reporting. 

• Collaborate effectively with injured workers, managers and HR, providing clear advice and high-quality customer service. 

Your new team: 

You will join the Enterprise Services Group, which enables transformation and operational efficiency through high-quality shared services. Within this, you will work closely with Health & Safety and injury management specialists who support staff wellbeing across all campuses. The team values collaboration, evidence-based practice and continuous improvement, offering opportunities to deepen your technical expertise and influence proactive injury prevention and support initiatives. 

Be Yourself  
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb. 

We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process. 

Aboriginal and Torres Strait Islander Applicants  
We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff.  
    
Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at oied-hr@unimelb.edu.au.  

Application essentials: 

• Visit "apply with us" to learn more about the process, including tips and FAQs. 

• You must have current valid work rights for Australia. Visa sponsorship is not available for this role.  

• A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you.  

• Please upload your resume and a cover letter outlining your interest and experience as part of the application process.  

Want to know more? 

• For queries related to this specific position, contact Adrian Mannix at adrian.mannix@unimelb.edu.au 

• For questions related to our recruitment process email Ethan Khamly at hr-careers@unimelb.edu.au 

• For recruitment adjustments contact Kim Groizard on +61 3 9035 3218 or at hr-careers@unimelb.edu.au (subject: 'Recruitment Adjustments').  

Apply today and join a community that’s shaping the future. 

Applications close: Tuesday 7th April 2026. 11:55 PM; Melbourne time zone.  

Position Description: JR-011699 - Case Management Specialist PD.pdf