JOB DETAILS

Customer Service Assistant - Lifford

CompanyBoyleSports
LocationIreland
Work ModeOn Site
PostedMarch 30, 2026
About The Company
BOYLE Sports is an international sports betting and gaming company, with an extensive online business and retail portfolio. Founded by John Boyle in 1982, the Irish family-owned firm has grown to become Ireland’s largest and most successful independently-owned bookmaker and has over 390 shops across Ireland and the UK.     Its Head Office is located on the outskirts of Dundalk in the Republic of Ireland and the company currently employs over 2,700 employees across Ireland, the UK and Gibraltar.    BOYLE Sports offers a world class betting and gaming experience with a ‘Customer First’ approach, committed to bringing customers closer to the action. Its mission is boosted by a rich sponsorship portfolio – the company is a proud principal sponsor of West Ham United Football Club and it stays at the heart of the action all year round by backing some of sport’s most prestigious events, including the Irish Grand National, the Irish Greyhound Derby and the World Grand Prix of Darts.
About the Role

Job Title: Customer Service Assistant 
Department: Retail
Reporting to: Shop Manager
Location: Lifford

Role Purpose

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Key Responsibilities

  • Assist the Shop Manager and Assistant Manager with the day to day running of the shop.

  • Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:

    • Opening and closing the shop

    • Managing and guiding the shop team

    • Cash management procedures

  • You will have the opportunity to manage on occasion which will lead to further development opportunities.

  • Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.

  • Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.

  • Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.

  • To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.

  • Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.

  • Keeping and maintaining shop presentation standards to a high quality throughout your working day.

  • Ensure that all procedures (safety, compliance and shop operations) are always followed.

  • Passionate about working within a team environment.

  • Adhere to Social Responsibility duties.

  • To introduce customers to our many in shop and online offerings/products.

Knowledge, Skills and Experience

Essential Skills and Experience

  • Customer service focused

  • Operate with trust and integrity

  • Flexibility as business operates 7 days a week

  • Be adaptable to shop environment

  • Great attention to detail and strong numeracy skills

  • An enthusiastic people person who can work on own initiative and as part of a team

  • A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.

  • Ambitious and driven to progress within the company

  • To promote the company brand and be results focused

  • Excellent communication skills

  • Problem solve and think creatively

  • Be organised, reliable and dependable

  • A proven good cash handing approach

Desirable Skills and Experience

  • Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.

Key Skills
Customer ServiceCash ManagementTeam GuidanceEPOS System OperationBrand AmbassadorshipPressure HandlingAttention To DetailNumeracyTeamworkInitiativeCommunicationProblem SolvingOrganizationReliabilitySocial ResponsibilityRetail Operations
Categories
RetailCustomer Service & SupportSports & RecreationAdministrative
Job Information
📋Core Responsibilities
The role involves providing outstanding customer service through a friendly and knowledgeable approach while assisting the Shop Manager with the smooth running of the retail store, including accepting and processing bets accurately. Key duties include managing opening/closing procedures and occasionally stepping up to manage shop operations in the absence of management.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
1166
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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