JOB DETAILS

Service Drive Acquisition Manager

CompanyFitzgerald Auto Mall of Frederick
LocationFrederick
Work ModeOn Site
PostedMarch 30, 2026
About The Company
Fitzgerald Auto Malls are family owned/operated car dealerships representing 20 Automotive Brands across 13 Auto Mall locations in MD, PA, and FL --- Visit: www.FitzMall.com Apply Today: http://www.jobs.net/jobs/fitzmall/en-us/ We created the FitzWay philosophy by listening to our customer’s comments over the years, both good and bad. We have taken those messages and requests and incorporated them into every aspect of our business and call it the “FitzWay”, our unique way of doing business…from our handling of customer phone calls to showroom visits to servicing vehicles to handling a customer’s questions and requests. There are many other ways we’ve implemented the FitzWay philosophy in the conduct of our day-to-day business. We offer a variety of unique consumer oriented programs designed to make car-buying easier and more understandable. ♦ We have developed programs to help protect our environment including recycling and innovative energy-saving practices. ♦ Green Power Partner in the Environmental Protection Agency’s Leadership Club ♦ Child Safety Seat Inspection Program with support of the National Safe Kids Foundation and the Montgomery County Safe Kids Coalition. ♦ Doing business the FitzWay means constantly creating ways to become better at what we do. Fitzgerald Auto Mall gained ISO Certification, the highest recognition available for quality with a focus on the customer. ♦ Awards we have earned: - ISO Certification - The National Capital Business Ethics Awards https://www.youtube.com/user/FitzAutoMalls
About the Role

Description

 

Hiring Immediately: Service Drive Acquisition Manager
Fitzgerald Auto Mall is seeking a motivated and customer-focused professional to join our Fitz Buys Cars team. This role is ideal for someone who thrives on building relationships, identifying opportunities, and helping customers explore vehicle upgrade or acquisition options.

We offer a generous compensation plan including commission and bonus potential, along with a supportive, family-friendly work environment.

Benefits

  • Competitive pay plan with commission and bonus
  • Positive, family-friendly workplace culture
  • Proven training program—we invest in your success
  • Health, Dental, 401(k), and Paid Time Off

Qualifications & Requirements

Previous customer service experience is preferred. Candidates with experience in hospitality, call centers, telemarketing, customer service, mortgage, financial services, or insurance are highly encouraged to apply. Successful applicants will present a professional appearance and bring high energy, a positive attitude, and strong communication skills.

  • Experience in automotive sales, service, or customer relations preferred
  • Strong interpersonal and communication skills with a customer-first mindset
  • Ability to identify sales opportunities and present effective solutions
  • Self-motivated and results-driven; comfortable in a fast-paced environment
  • Proficiency with CRM systems or dealership software is a plus
  • Valid driver’s license required

Key Responsibilities

Customer Engagement

  • Greet and engage customers in the service drive to build rapport and trust
  • Educate customers on upgrade, trade-in, and acquisition opportunities

Acquisition & Trade-In Opportunities

  • Identify customers with high-value trade-ins or expiring warranties
  • Present upgrade programs, lease-end options, and current promotions
  • Partner with the sales team to transition interested customers smoothly into the sales process

Service Department Collaboration

  • Collaborate with service advisors and technicians to identify vehicle and customer opportunities
  • Maintain clear communication between departments to enhance the customer experience

Process & Reporting

  • Track interactions, opportunities, and conversion outcomes
  • Report acquisition metrics and improvement insights to management
  • Ensure compliance with dealership policies and customer satisfaction standards

Fitzgerald Auto Mall is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national

Key Skills
Customer ServiceRelationship BuildingOpportunity IdentificationVehicle Upgrade OptionsCommunication SkillsInterpersonal SkillsCustomer-First MindsetSales Opportunity IdentificationCRM ProficiencyDealership Software ProficiencySelf-MotivationResults-DrivenProfessional AppearanceHigh EnergyPositive Attitude
Categories
SalesCustomer Service & SupportManagement & LeadershipRetail
Benefits
CommissionBonusHealthDental401(k)Paid Time Off
Job Information
📋Core Responsibilities
The manager will greet and engage service drive customers to build rapport and educate them on vehicle upgrade, trade-in, and acquisition opportunities. This includes identifying high-value trade-ins, presenting promotions, and partnering with the sales team for smooth transitions.
📋Job Type
full time
💰Salary Range
$60,000 - $80,000
📊Experience Level
2-5
💼Company Size
606
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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