JOB DETAILS

Davao SM - Customer Experience Advisor - April 2026

CompanyVXI Global Solutions
LocationDavao City
Work ModeOn Site
PostedMarch 31, 2026
About The Company
About VXI Global Solutions VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000+ employees in 43 locations in North America, Asia, Europe, and the Caribbean. VXI delivers omnichannel and multilingual support, revenue generation, software development, quality assurance, and CX advisory, automation, and process excellence to the world’s most respected brands. VXI is backed by private equity investor Bain Capital and is one of the fastest growing, privately held business services organizations in the United States and the Philippines. For more information, visit www.vxi.com. Contact Us: marketing@vxi.com Customer Experience Management | Omni Channel | Customer Journey Mapping | Digital Sales Channels | Application Development | Digital CX | Service Excellence | Contact Center | Call Center | Revenue Generation | Business Outcomes | CX Strategy | AI & automation | Business Analytics
About the Role

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Essential Duties & Responsibilities:

  • Agents will answer inbound calls for members and assist them with a variety of inquiries using tools provided and demonstrating a willingness to help, empathy when needed, and ensure issue resolution.  
  • Answer calls in a timely manner with friendly demeanor and willingness to assist
  • Assist members with inquiries finding resolutions via the knowledge management system.
  • Thorough documentation of the call inquiry and resolution discussed as well as any next steps in the CRM tool
  • Make necessary outbound follow ups when needed to support final resolution and satisfaction
  • Maintain professional demeanor, ensuring all questions answered and thorough understanding of the situation to address possible questions/scenarios
  • Responsible for ensuring that primary metrices are met

Education & Experience:

  • No work experience required
  • Contact center, Healthcare, Insurance, any work experience background preferred
  • Must be a High School Graduate
  • Must be at least 18 years of age
  • Able to read and speak the English language proficiently to communicate with customers, comprehend and follow instructions

Competencies

  • Communication Skills
  • Customer Service Skills
  • Active Listening Skills
  • Critical Thinking, Analytical or Problem-Solving Skills
  • Proactive, Solutions-Oriented Mindset
  • Highly Motivated
  • Personal Effectiveness
  • Empathy; De-escalation skills
  • Integrity
  • Stress Tolerance
  • Able to maintain professional demeanor
  • Team Work

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Key Skills
Communication SkillsCustomer Service SkillsActive Listening SkillsCritical ThinkingAnalytical SkillsProblem-Solving SkillsProactiveSolutions-Oriented MindsetHighly MotivatedPersonal EffectivenessEmpathyDe-escalation SkillsIntegrityStress ToleranceTeam Work
Categories
Customer Service & SupportAdministrative
Job Information
📋Core Responsibilities
Agents are responsible for answering inbound calls from members, assisting them with various inquiries using provided tools, and ensuring issue resolution with empathy and a willingness to help. This includes timely call answering, utilizing the knowledge management system for resolutions, thorough documentation in the CRM, and making necessary outbound follow-ups.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
22193
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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