Medical Records Clerk

Description

About the Role

Raleigh Radiology is seeking a detail-oriented and patient-focused Medical Records Clerk to support our outpatient imaging centers throughout Wake County and surrounding areas. This role is essential in maintaining the integrity, accuracy, and confidentiality of patient medical records while delivering excellent service to patients, physicians, and staff.

The Medical Records Clerk reports to the Clerical Supervisor and plays a key role in ensuring seamless communication and timely access to medical imaging records—all while strictly adhering to HIPAA standards.

What You’ll Do

Patient Care & Confidentiality

Maintain the highest standards of professional care and patient confidentiality in accordance with HIPAA guidelines
Review medical records for accuracy and completeness
Safeguard all patient and employee information with strict confidentiality

Medical Records & Imaging Support

Upload, manage, and attach medical records, images, and reports to patient charts
Request medical records and DICOM images from outside facilities using ROI forms
Upload images and reports for comparison across all imaging modalities
Burn DICOM images to CD/DVD using MACH7 VNA
Ensure accurate and preferential delivery of images per referring physician profiles in EIS

Communication & Customer Service

Answer and triage incoming phone calls from patients, referring physicians, and outside facilities
Communicate record availability with internal and external healthcare providers
Assist physicians and staff with medical record requests
Coordinate with couriers for CD delivery and interoffice supplies

Team & Office Support

Collaborate effectively with internal departments and external partners
Maintain a clean, safe, and organized work environment
Serve as a positive team player, demonstrating courtesy, empathy, professionalism, and respect

Safety & Compliance (15%)

Follow all safety and infection control policies
Report unsafe conditions, incidents, and unusual occurrences
Ensure required equipment and protective gear are available and used appropriately

Other Duties (5%)

Perform additional responsibilities as assigned

Requirements

I. EDUCATION, EXPERIENCE, CERTIFICATION, LICENSURE

A. Education: High School graduate with 1-year experience in a healthcare environment, associate degree a plus.

B. Experience: 6 months of healthcare industry experience, doctor’s office, insurance provider.

C. Certification: None

D. Licensure: None

II. DESIRED SKILLS

Ability to type 45 words per minute. Able to learn other all applicable software programs as needed. Able to work independently, detail-oriented, and ability to follow directions. Bilingual is a plus. Flexibility, dependability, and professionalism are required.

III. WORKING CONDITIONS / PHYSICAL REQUIREMENTS

Must be able to read without strain printed material the size of typewriter characters, glasses permitted, and the ability to hear the conversational voice, with or without a hearing aid, or the ability to compensate satisfactorily; may be exposed to infections and contagious diseases. Lifting supply boxes. Subject to rotating holidays or shifts.

IV. NATURE OF SUPERVISION

A. Supervised by: Clerical Supervisor