JOB DETAILS
Manager (Section 45 Withholding Tax)
CompanyPublic Service Division
LocationSingapore
Work ModeOn Site
PostedApril 1, 2026
About The Company
The Government Technology Agency of Singapore (GovTech) is the lead agency driving Singapore's Smart Nation initiative and public sector digital transformation. We harness the power of technology to make lives better for citizens, businesses, international audiences and the public service sector.
Our mission: Engineering Digital Government, Making Lives Better.
Our goal is to create a government that is "Digital to the Core, and Serves with Heart". We achieve this by using technology to create services that are easy, seamless and secure for people to use, and placing the needs of citizens and businesses at the centre of everything we do.
As a digital government, our public officers are also able to continually upskill, adapt to new challenges and work more effectively across agencies as well as with citizens and businesses in Singapore.
About the Role
[What the role is]
As a tax professional, you have tax knowledge at your fingertips and the heart to build a socially responsible taxpaying community. At IRAS, we offer you the space to apply your knowledge as we transform to redefine experiences for taxpayers. You will apply your resourcefulness, strong communication skills and expertise in administering a suite of tax services ranging from service, compliance and policy formulation.The result? Your mark of insight on tax services which are transformational.
[What you will be working on]
- Handles enquiries across multiple contact channels, displaying IRAS' service attributes to deliver the desired service experience
- Guides taxpayers in understanding and complying with their tax obligations through taxpayer education
- Provides assistance to taxpayers on the clarification of tax practices and application of tax laws
- Promotes voluntary compliance in filing and payment matters.
- Be involved in various projects leveraging a mix of data analysis, technology, agile principles, behavioural insights, and design to improve work processes, service delivery and voluntary compliance
[What we are looking for]
- Diploma/Degree in any discipline
- Experience in customer service, good interpersonal, verbal and written communication skills
- Ability to question, probe and analyse
- Organized and systematic in handling data
- Resourceful and able to work independently in a team environment
We regret to inform that only short-listed candidates will be notified. All successful candidates will be offered a contract role in the first instance.
Key Skills
Tax KnowledgeCommunication SkillsCustomer ServiceData AnalysisInterpersonal SkillsProblem SolvingOrganizational SkillsTeamworkResourcefulnessCompliancePolicy FormulationTaxpayer EducationAgile PrinciplesBehavioral InsightsService DeliveryVoluntary Compliance
Categories
Finance & AccountingCustomer Service & SupportGovernment & Public SectorManagement & Leadership
Job Information
📋Core Responsibilities
The role involves handling enquiries across multiple contact channels and guiding taxpayers in understanding their tax obligations. Additionally, the manager will be involved in projects aimed at improving work processes and service delivery.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
4213
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
Apply Now →
You'll be redirected to
the company's application page