DevOps / Production Support Engineer

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

For this project, you will be responsible for ensuring the stability, availability, and performance of applications within the team’s scope. You will play a key role in incident management, ensuring timely resolution by collaborating with internal teams (Development and Infrastructure) and external stakeholders (Service Providers), while driving sustainable, long-term solutions.

Key Responsibilities

Application Stability & Availability

• Monitor, maintain, and support in-scope applications to ensure high availability, reliability, and performance.
• Actively participate in incident management activities, including:
  • Situation Rooms for P1/P2 incidents
  • Root Cause Analysis (RCA)
  • Identification of incident trends and contribution to permanent solutions
• Ensure compliance with ITIL governance within IT Production, including SLA management.
• Execute change requests and deployments in accordance with ITIL and DevOps processes and tools.
• Proactively identify and resolve technical issues to ensure smooth business operations.
• Participate in on-call rotations and provide 24/7 support for critical applications, when required.

Technical Support & Cross-Team Collaboration

• Serve as a primary point of contact for Development teams, supporting troubleshooting activities and coordinating fixes.
• Work closely with Scrum and Agile teams to design, deploy, and continuously improve systems.
• Implement upgrades, patches, and new functionalities while ensuring minimal impact on end users.

Platform Monitoring & Observability

• Implement, configure, and optimize monitoring solutions within the production environment (e.g., Dynatrace).
• Collaborate with Development teams and Centers of Expertise to define effective monitoring and observability practices.
• Promote observability awareness to enable early detection and proactive resolution of potential issues.
• Utilize distributed tracing, logging, and metrics tools (e.g., Jaeger, Grafana, Prometheus, ELK).

Documentation & Knowledge Sharing

• Create, maintain, and update technical documentation, including processes, configurations, and troubleshooting guides.
• Share best practices and technical knowledge with global support teams to improve service quality and operational efficiency.

API, Application Servers & Kubernetes

• Strong experience with Java application servers, particularly Red Hat JBoss EAP.
• Solid Java knowledge, including:
  • Heap and thread dump analysis
  • Performance tuning and optimization
• Experience with OpenShift and Kubernetes-based platforms, including cloud-native environments.
• API Gateway integration and support.
• Strong knowledge of RHEL Linux operating systems.

Monitoring, Automation & DevOps

• Hands-on experience with observability and monitoring tools such as:
  • Dynatrace
  • Jaeger
  • Grafana
  • Prometheus
  • ELK Stack
• Experience setting up and optimizing CI/CD pipelines, using tools such as:
  • GitLab
  • ArgoCD
  • Jenkins
  • Nexus Sonatype
• Experience with infrastructure and automation tools such as Ansible and/or Terraform.

Soft Skills

• Strong problem-solving and critical-thinking abilities.
• Excellent collaboration and teamwork skills.
• Clear and effective communication skills.
• Resilience and adaptability in fast-paced environments.
• Ability to manage stress and perform effectively during critical incidents.
• Strong sense of accountability, ownership, and autonomy.
• Effective time management and prioritization skills.
• Goal-oriented mindset with strong attention to detail.

Language Skills

• Fluent in Portuguese and English.