Service Advisor

Description

Experienced Service Advisor (CDK CRM Preferred)

Fox Toyota Lexus is looking for an experienced, customer-focused Service Advisor to join our established service team. 

CDK CRM experience is strongly preferred, but not required.

Schedule

• 5-day work week
• Alternating days off
• Saturday availability required

Why Join Fox Toyota

• Established dealership with consistent service volume
• Established commission-based pay plan
• Supportive service management team
• Family-owned organization with long-term stability
• Emphasis on CSI, ethical sales practices, and repeat customers

 What You’ll Do

• Greet and assist service customers professionally and efficiently
• Translate customer concerns into clear repair orders for technicians
• Provide accurate estimates and explain recommended services
• Maintain communication with customers throughout the repair process
• Monitor repair progress and ensure quality and timely completion
• Present and manage extended warranty services
• Resolve customer concerns and escalate issues as needed
• Maintain strong CSI scores and follow dealership standards
• Keep Service Management informed of operational issues

Benefits

In addition to career-long personal development, our team members enjoy a number of benefits, including:

• Health insurance
• Dental and vision insurance
• Life insurance
• 401(k) with company match
• Paid time off
• Paid holidays
  

About Fox Auto Team

Fox Auto Team is a family-owned dealership committed to professionalism, ethical service practices, and long-term employee growth. We are an Equal Opportunity Employer and consider applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

Requirements

• Previous experience as a Service Advisor required
• CDK CRM experience preferred
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Proficiency with dealership software and systems
• Valid driver’s license and clean driving record
• Ability to pass pre-employment screening