Description

The Concierge is responsible for greeting guests, residents, and employees, managing both

external and internal calls, taking and communicating messages and providing information of a general nature. The Concierge is responsible for assisting the business office with daily operations and any administrative task that need to be completed. The Lead Concierge is accountable for ensuring customer satisfaction and acts as the information center and key resource to guests.

Requirements

Duties & Responsibilities:

· Functions as the main resource center to all callers, guests, and vendors.

· Ensures accurate visitor check in through the visitor check in process.

· All resident, guest and employees get their temperature taken.

· Produces visitor reporting as needed.

· Initiates emergency codes as per safety guidelines.

· Receives and provides direction to visitors while ensuring customer satisfaction.

· Proactive, approachable and solution focused.

· Keep updated on all Palm Beach Memory Care processes, procedures, and company announcements.

· Receive mail on weekdays and weekends, sort, and ensure timely delivery.

· Performs clerical duties and aids on projects as needed.

· Carries out telephone answering, and reception duties as required.

· Takes complete messages with pertinent information and communicates messages to the intended recipient.

· Greets residents and visitors. Answer’s inquiries and gives directions.

· Handles entering all workorders from families and staff

· Collates brochures for the sales/marketing department and administrative tasks as needed.

· Prepares meal tickets for team members and family members, tallies meal count sheets for the dining staff as needed.

· Updates the Resident Phone List and Roster daily; Guest and Sign-In Logs, as necessary.

· Manages appointments for residents and family members such as; but, not limited to hairdresser, transportation, specialist, etc.

· Maintains and keeps desk and entry area neat and organized.

· Organizes, distributes mail to residents, Executive Director and Department Coordinators.

· Maintains adherence to all company personnel policies and established operating policies and procedures.

· Performs other related duties as assigned.