Membership Director

Description

About the Metropolitan Club

Founded with a commitment to tradition and refined social connection, the Metropolitan Club stands as a beacon of elegance in the heart of San Francisco. As a premier private club, we provide our members with an unparalleled sanctuary for professional networking and social engagement. Our heritage is built upon a foundation of "membership by invitation," ensuring a community of distinguished individuals who value discretion and exceptional service. Joining our leadership team means becoming a steward of this legacy, fostering a culture where every member and guest is greeted with the highest standard of hospitality.

Role Overview

The Director of Membership Experience & Strategic Growth is a mid-career leadership position responsible for the development and implementation of programs designed to increase and retain membership through a blend of high-touch service and modern efficiency. Reporting directly to the General Manager, this individual acts as the "Chief Ambassador," overseeing membership marketing, strategic engagement, and digital-first account administration. The ideal candidate understands the nuances of a fine private club and is eager to modernize the member journey while maintaining the club's historic prestige.

Key Responsibilities

Growth & Strategic Marketing

• Strategic Development: Implements sales and marketing programs within "membership by invitation" guidelines, utilizing CRM tools to track the pipeline and measure effectiveness.
• Digital Advocacy: Networks with members to establish rapport and obtain referrals, utilizing modern communication tools to coordinate exclusive receptions and nominee introductions.
• Market Adaptation: Assesses market trends to ensure the Club’s offerings remain relevant, recommending adjustments to      membership classifications as needed.

Onboarding & Member Experience

• Application & Orientation: Guides prospective members and sponsors through a streamlined digital application process and leads orientations on Club facilities and sponsorship responsibilities.
• Hospitality & Engagement: Maintains a high-visibility presence during dining hours and signature events—such as Fleet Week, Bay to Breakers, Diplomat Dinners, or themed galas—acting as a primary liaison to foster community.
• Proactive Retention: Develops a strategic member retention program by tracking engagement data and identifying "at-risk" patterns before they lead to resignation.

Administration & Innovation

• Process Automation: Manages the Club’s membership database with meticulous accuracy, prioritizing the migration of manual workflows into digital-first, automated systems.
• Committee Advisory: Liaises with the Membership Committee to report on trends and guide candidates through the formal vetting process.
• Efficiency Oversight: Develops consistent application procedures while managing digital records, files, and general      correspondence for all committees.

Financial & Professional Responsibility

• Financial Oversight: Develops and adheres to a departmental budget, participating in monthly management meetings and      fulfilling duties assigned by the General Manager.
• Performance Excellence: Drives success through key metrics including net membership growth, high retention rates, and member satisfaction scores.

Requirements

Education & Experience

• Professional Background: 3+ years of progressive experience in luxury hospitality (e.g., Five-Star hotels, resorts), high-end concierge services, or private club management.
• Service Excellence: A proven "service-first" mindset with the discretion and executive presence required to engage with high-net-worth individuals.
• The Builder Mindset: Demonstrated ability to identify and improve manual workflows to enhance the overall member      journey.

Communication & Presence

• Ambassadorship: Exceptional verbal and written communication skills in English; acts as the primary storyteller for the Club’s heritage.
• Social Orchestration: Ability to navigate complex social dynamics and facilitate meaningful connections between members.
• Visibility: Must be able to maintain a high-visibility presence during events, which may require standing for long periods and navigating a multi-level historic facility.

Digital Proficiency & Innovation

• CRM Mastery: Proficient in utilizing CRM systems (e.g., Salesforce, HubSpot, or Jonas) to automate prospect pipelines and onboarding.
• Modern Productivity: Highly comfortable with Microsoft 365 (Word, Excel) and open to exploring emerging AI tools (such as ChatGPT or Copilot) to assist with personalized drafting, meeting summaries, and streamlining repetitive tasks.

The "Digital Concierge" Approach: An interest in using technology as a "silent partner" to remove administrative friction, allowing more time for face-to-face member engagement. 

• Education & Experience: A college degree is preferred, ideally with a background in business, sales, or marketing. Candidates should possess progressive experience in sales, marketing, fundraising, or the hospitality service industry. Experience in highly visible customer service positions or with community/non-profit organizations is a distinct advantage.  

• Required proficiency: Microsoft Office (Word, Excel, Access) and experience in utilizing CRM systems. Must have strong expertise in optimizing social media using diverse platforms. Previous experience with membership database administration is a plus.  

Competitive Compensation and Benefits

The Metropolitan Club offers an attractive and competitive compensation and benefits package including: 

Annual Compensation Range: $75,000 to $85,000 

· Monthly bonus plan, commission sales incentives 

· Health, Dental, Vision, and Life Insurance Benefits

· Short- and long-term disability 

· 401(k) Retirement Plan

· Generous PTO plan 

· Professional association dues and education reimbursement  

The Metropolitan Club is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. 

Submittal Guidelines

To apply for this exciting opportunity, please send a cover letter specific to the role along with your resume to Tom Schunn, General Manager. gm@metropolitanclubsf.org

To be considered for this opportunity all cover letters and resumes should be received by April 15, 2026.