JOB DETAILS

IT Support Technician

CompanyAtalco Gramercy Operations
LocationGramercy
Work ModeOn Site
PostedApril 3, 2026
About The Company
Atlantic Alumina, located on the Mississippi River in Gramercy, Louisiana, is the only major alumina refinery operating in the United States. The facility imports bauxite from the company's surface mining operation in Jamaica. Bauxite ore is transported by ship to Gramercy where it is unloaded and refined through a chemical process into Alumina, the common name for aluminum oxide. We use a sustainable, continuous loop process consisting of digestion…clarification…precipitation…and calcination…to produce more than 1 Million Metric Tons per Year of alumina in the form of wet hydrate cake, dry hydrate and smelter grade alumina which are used for a variety of specialized products and as an intermediate step in the production of aluminum. At every step of these processes, the Safety of our workforce and the Quality of our products are top priorities. Atlantic Alumina employees are part of a proud team whose work makes an everyday impact on the world. During 2018/19, the plant capacity was expanded to store and more effectively manage its bauxite residue. This $25 plus million investment significantly reduces our ongoing environmental footprint and provides a vehicle to significantly reduce the volume of existing bauxite residue storage areas, extending the effective life of the facility. Manufacturers use Gramercy's smelter-grade alumina (SGA) to produce aluminum and its chemical-grade alumina's (CGA) as a critical ingredient in products such as water treatment chemicals; flame retardants; catalysts for oil, gas and other refineries; building materials; and numerous other industrial and consumer products in the chemical, pharmaceutical, manufacturing, coatings, cosmetics, ceramics and pigments industries on a global scale.
About the Role

Description

Position Summary


Atalco is seeking a motivated and detail-oriented IT Support Technician (Level 1) to support technology deployment, workstation setup, end-user support, and field operations across our industrial refinery and mining environments. This role is hands-on, requiring regular interaction with operational teams, contractors, and plant personnel.

The ideal candidate has strong foundational IT skills, professional communication, and the ability to work safely and efficiently in high-compliance industrial facilities. The role includes support for both office and plant-floor devices, mobile equipment, and network-connected systems. A TWIC card is required for site access at our Gramercy facility.


Key Responsibilities


Hardware & Deployment

• Deploy, configure, and troubleshoot laptops, desktops, thin clients, tablets, scanners, and mobile devices.

• Install and maintain industrial workstation setups (rugged devices, SAP terminals, Wi-Fi units, VoIP phones).

• Perform hardware imaging using standard deployment tools (Autopilot/Intune, Meraki MDM, etc.).

• Assist with network equipment staging (Meraki switches, APs, MX firewalls) under supervision.

End-User Support

• Provide Level 1 technical support for Windows 10/11, Microsoft O365, Teams, SharePoint, and SAP access.

• Troubleshoot application, device, printing, and connectivity issues.

• Support user onboarding/offboarding (account creation, access provisioning, device setup).

Industrial Environment Support

• Work safely in operational areas including refinery, warehouse, production lines, and outdoor facilities.

• Support field network devices, mounted access points, and remote site communications (including Starlink/SAP VPN devices).

• Assist instrumentation, operations, and maintenance teams with IT-related issues affecting plant systems.

Documentation & Compliance

• Maintain deployment documentation, asset tracking, and ticketing updates in ITSM platform.

• Follow all Atalco IT policies, cybersecurity practices, and change management procedures.

• Ensure compliance with safety procedures, PPE requirements, and TWIC regulations for secured areas.



Qualifications


Required

• TWIC Card (Transportation Worker Identification Credential) or ability to obtain one prior to employment.

• 1–2 years of IT support or helpdesk experience (or equivalent technical certifications/education).

• Knowledge of Windows OS, basic networking (TCP/IP, Wi-Fi), and Microsoft 365 suite.

• Ability to lift 40 lbs, work on ladders, and move computer equipment safely.

• Willingness to work in industrial plant environments (heat, noise, PPE zones).

• Strong customer service and communication skills.

Preferred

• Experience in manufacturing, refinery, mining, or heavy-industrial operations.

• Familiarity with Intune, Meraki MDM, SAP terminal support, and VPN troubleshooting.

• CompTIA A+, Network+, or similar certifications.

• Valid driver’s license for travel between sites.


Key Competencies

• Safety-focused mindset

• Strong troubleshooting and analytical ability

• Attention to detail and thorough documentation

• Ability to work independently and in team settings

• High integrity, confidentiality, and professionalism

• Ability to prioritize and manage multiple tasks in fast-paced environments


Work Environment

• Mix of office and industrial field environments (refinery, warehouse, docks, and outdoor areas).

• PPE required in certain work zones (hard hat, safety glasses, FR clothing, steel-toe boots).

• Some travel between Gramercy and St. Ann locations may be required.

• This job description is not intended to be an exhaustive list of all duties and responsibilities. The employee may be required to perform other related duties as assigned.

• Given the dynamic nature of plant operations, this role may require the performance of additional related duties beyond those listed, as assigned by management.



Requirements

 

Required

• TWIC Card (Transportation Worker Identification Credential) or ability to obtain one prior to employment.

• 1–2 years of IT support or helpdesk experience (or equivalent technical certifications/education).

• Knowledge of Windows OS, basic networking (TCP/IP, Wi-Fi), and Microsoft 365 suite.

• Ability to lift 40 lbs, work on ladders, and move computer equipment safely.

• Willingness to work in industrial plant environments (heat, noise, PPE zones).

• Strong customer service and communication skills.

Preferred

• Experience in manufacturing, refinery, mining, or heavy-industrial operations.

• Familiarity with Intune, Meraki MDM, SAP terminal support, and VPN troubleshooting.

• CompTIA A+, Network+, or similar certifications.

• Valid driver’s license for travel between sites.

Key Skills
IT SupportHardware DeploymentWindows 10/11Microsoft 365NetworkingTCP/IPWi-FiIntuneMeraki MDMSAP Terminal SupportVPN TroubleshootingTechnical TroubleshootingAsset TrackingCybersecurity PracticesCommunication SkillsCustomer Service
Categories
TechnologyManufacturingEnergyCustomer Service & SupportTrades
Job Information
📋Core Responsibilities
The IT Support Technician will deploy, configure, and troubleshoot hardware and software across industrial refinery and mining sites. They will provide Level 1 technical support for end-users and assist operational teams with network-connected systems and plant-floor devices.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
97
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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