ERP Specialist

Description
We are looking for a motivated ERP Specialist to support and help improve our ERP system as the company continues to grow. This role will assist with day-to-day ERP support, user questions, reporting, and supporting improvements to business processes - especially in our manufacturing environment.
The ERP Specialist reports directly to the CIO and works closely with Operations: Manufacturing, Warehouse, Supply Chain, Quality; Sales, Finance, and IT teams to help ensure the ERP system is reliable, accurate, and supports business needs.
This is a hands-on role, ideal for someone who enjoys learning systems, solving problems, and working with business teams to turn system capabilities into real operational value.
ERP System Support
· Help support and maintain the company’s ERP system
· Assist in monitoring system performance and data accuracy
· Help coordinate system updates, upgrades, and vendor support
· Learn the ERP system and develop expertise over time
ERP Support & Administration
· Provide day-to-day ERP support to users across manufacturing, operations, supply chain, and office teams
· Help troubleshoot system issues and escalate complex problems when needed
· Document common issues and solutions to build internal knowledge
· Maintain ERP documentation and best practices
User & Security Management
· Assist with managing ERP users, roles, and permissions
· Support onboarding/offboarding and access changes
· Help ensure appropriate system access and security controls
Reporting & Data Visibility
· Creating and maintaining reports, dashboards, forms, and data inquiries
· Partner with business users to define reporting needs
· Support data accuracy and consistency for operational and management reporting
Business Process Support
· Assist with documenting ERP-related business processes
· Work with departments to identify opportunities to improve workflows
· Support alignment of ERP configuration with operational processes
· Help reduce manual work and improve system adoption
ERP Projects & Improvements
· Support ERP-related projects such as new modules, enhancements, and process improvements
· Help gather requirements and participate in testing
· Assist with go-live support and user adoption
· Communicate clearly with stakeholders and the internal team
Requirements
Must Have
· 1–3 years of hands-on experience working with ERP systems, business systems, or data analysis
· Bachelor's degree in information systems, Business, Operations, IT, or a related field (or equivalent experience)
· Strong problem-solving and analytical skills
· Ability to learn new systems quickly and take initiative
· Strong English communication and interpersonal skills
· Strong attention to detail and organizational skills
Preferred Skills
· Experience using and supporting an ERP system
· Interest in manufacturing, operations, or supply chain environments
· Experience creating reports, dashboards, or working with data
· Understanding of basic database concepts or data relationships
· Exposure to ERP platforms such as Acumatica, NetSuite, SAP, Oracle, Microsoft Dynamics, or similar systems
· Interest in process improvement or operational efficiency
· Advanced Excel or data analysis skills
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