Retail Operations Manager

Description

Full-time, Exempt  

Background 

Internationally  recognized as a premier museum and research center, the Frick is known  for its distinguished Old Master paintings and outstanding examples of  European sculpture and decorative arts. 

The  collection originated with Henry Clay Frick (1849–1919), who bequeathed  his home, paintings, sculptures, and decorative arts to the public for  their enjoyment. The institution’s holdings—which encompass masterworks from the Renaissance through the nineteenth century—have grown over the decades, more than doubling in size since the opening of the museum in 1935. A critical component  of the institution is the Frick Art Research Library, founded in 1920  by Helen Clay Frick, daughter of the museum’s founder. Recognized as one  of the world’s top art history research centers, it has served  students, scholars, and members of the public free of charge for  generations. 

The  Frick has undergone a comprehensive renovation and was open in a  temporary home, Frick Madison, from 2020 through early 2024, while  renovations were underway at the mansion on 70th  Street. In addition to special exhibition galleries and education  spaces, we have added enhanced visitor amenities and accessible spaces.  The Museum and Art Research Library reopened to the public in April  2025. 

Workplace Culture 

At  the Frick Collection, we pride ourselves on promoting an open and  welcoming workplace culture that supports work-life balance. The Frick  strives to provide our employees with competitive salaries and  exceptional benefits in a beautiful and pleasant work setting, while  offering an excellent opportunity to appreciate some of the world’s  finest works of art. 

 The Frick Collection  provides equal opportunity to all employees and applicants for employment without regard to  personal characteristics such as race, color, religion, sex, age,  national origin, disability, pregnancy, genetic information, military or  veteran status, sexual orientation, gender, gender identity or  expression, marital and civil partnership/union status, alienage or  citizenship status, creed, genetic predisposition or carrier status,  unemployment status, familial status, domestic violence, sexual violence  or stalking victim status, caregiver status, or other characteristics  protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Position Summary 

Reporting to the Associate Director of Retail and Product Development, the Retail Operations Manager will be responsible for the overall daily operation and work flow of the Retail department. Manager will also assist with E-Commerce, inventory management, team management, and Shop merchandising. 

Primary responsibilities:  

• Ensures daily operations run smoothly and efficiently and our standards of excellence in customer service are upheld. 
• Direct reports are the Associate Managers and Inventory Manager.  
• Works in close partnership with Associate Director to effectively manage inventory and schedule product launches, customer events. 
• Assists with merchandising of product in the Shop.  
• Plays a major role in updating the E commerce workflow and growth of our online business. 
• Submits all departmental invoices, credit card receipts, schedules monthly trainings. 
• Supplies: monitors budget, handles ordering of general and custom supplies 
• In collaboration with the management team, organizes staff events and team building exercises.  
• Serves as department liaison with Marketing, Special Events, and Graphic Design departments. 
• Leads physical inventory at the end of fiscal year.  

Skills/Experience/Education 

We recognize that people come  with a wealth of experience and talent beyond just the technical  requirements of a job. If your experience is close to what you see  listed here, please still consider applying.? 

• 5+ years in Retail in a supervisory role, luxury retail experience a plus  
• Knowledge of Big Commerce, Clover, and Counterpoint systems a plus 
• Extremely detail oriented  
• Excels at trouble shooting  
• Excellent communication and writing skills  
• Experience in a not-for-profit setting or cultural institution. 
• Strong leadership skills including willingness and ability to enthusiastically support, engage, and work alongside all retail staff in executing daily operation and working directly with the public. 

Requirements

Physical Requirements 

The  physical requirements of this role are needed to perform the essential  job functions with or without reasonable accommodation(s).  

Physical  requirements are comparable to most office roles. Ability to interact  in-perison with colleagues. Use common office tools and machines (computer, phone). Ability to traverse throughout the office and building(s) both inside and outside of the museum and visit different levels of the building.  Ability to carry/transport materials weighing up to 20 or more pounds. 

Benefits in Employment with the Frick Collection 

Paid Holidays:  Full-time employees are eligible for 14 paid holidays, all federal  holidays including Juneteenth, and Election Day and four floating  holidays: two may be used in the first half of the calendar year, two  may be used in the second half of the calendar year.  

Sick and Vacation time: Eligible full-time employees accrue up to 12 sick and 15 vacation days their first year of employment. In subsequent years, eligible full-time employees accrue up to 12 sick days and 25 vacation days/year.  

Paid Family leave:  In addition to adhering to all federal family leave laws, we provide  all eligible employees with paid bereavement and family leave. 

Health, Dental and Vision insurance:  all full-time employees and their eligible dependents may enroll in  employer sponsored benefits plans. Employees contribute to the cost of  health insurance based on income level and type of coverage selected.  

Short and Long Term Disability and Life Insurance:  the Frick covers the entire cost of these benefits for all full-time  employees.

The life insurance benefit is up to three times the  employee’s annual salary.  

Retirement: The Frick supports all employees in planning for retirement by offering participation in a Tax Deferred Savings Plan – 403(b) and a defined benefit pension plan. We also offer retiree health benefits for retirees and their eligible dependents.  

Wellness Programs at the Frick include an Employee Assistance Plan, a discount on Citi Bike memberships and a discount on bike helmets.  

Additional benefits include discounted transit benefit, flexible spending accounts for health, dependent care and commuting costs. 

Employment Status and Compensation 

This role is a full-time in person exempt role. 

The annual salary for this role is commensurate with skills and experience with a salary range of $80,000-$90,000.  

The Frick’s Museum Shop is open six days/week: Wednesdays through Mondays. Additionally, the Collection hosts events and other activities that require the museum shop to be open in the evenings. The Retail Operations Manager will be relied upon to work to support  operations during regular opening hours and to support evening events as needed.   

Application Process

Apply here or  send resume and cover letter to:  

Associate Director of Retail and Product Development  

The Frick Collection  

1 East 70th Street 

New York, NY 10021 

Qualified candidates of diverse backgrounds are encouraged to apply for vacant positions at all levels. 

This description shall not be construed as a contract of any sort for a specific period of employment.  

Benefits subject to change and may differ based on employee status.