General Manager

Description

 AutoCamp (Prospect Hotel Services, LLC) is dedicated to redefining how people experience the outdoors through our two distinctive brands, AutoCamp and Field Station. Whether you’re seeking thoughtfully designed, comfort-focused accommodations at AutoCamp or an adventurous, community-driven stay at Field Station, we believe in creating immersive, environmentally responsible experiences that connect guests to nature. Our expanding portfolio brings together a passionate team united by a commitment to hospitality, design, and sustainability, all while embracing the spirit of adventure, community, and relaxation.    

The Role 

As the General Manager for AutoCamp Joshua Tree,  you will oversee all aspects of day-to-day operations, guest satisfaction, and team development. You’ll ensure that the property runs seamlessly, maintains brand standards, and continues to deliver the exceptional experiences our guests expect from AutoCamp. Reporting to our regional leadership, you’ll have the unique opportunity to strengthen our presence in Joshua Tree and play a vital role in shaping our growing organization. 

 Success Metrics

• Guest Satisfaction: Achieve target NPS and maintain top-tier review scores across online platforms.
• Occupancy & Revenue Goals: Meet or exceed occupancy and revenue targets, contributing to overall portfolio performance.
• Operational Efficiency: Implement standardized processes to reduce operational costs and improve turnaround times.
• Team Engagement & Retention: Maintain teammate turnover below industry benchmarks and achieve strong teammate satisfaction scores.
• Brand Consistency: Ensure the property upholds AutoCamp’s brand standards in design, service, and environmental practices.

Your Manager

You will report directly to the Vice President of Operations, who brings extensive experience in high-end hospitality and a passion for innovative guest experiences. Expect hands-on support, clear direction, and a collaborative partnership focused on sustainable growth and operational excellence.

 What’s in It for You

• Opportunity for Impact: Shape and lead the property in a highly coveted destination, influencing guest experiences and long-term strategy.
• Professional Growth: Join a growing company where your leadership will play a critical role in future opportunities.
• Community and Culture: Be part of a company that values environmental responsibility, design, and community engagement.
• Competitive Compensation: Salary, benefits, and perks that reflect the significance of this leadership role, including potential performance bonuses.
• Immersive Environment: Work amid the stunning landscapes of Joshua Tree, promoting a meaningful connection to nature
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 About You

• Proven Operations Leader: You have experience managing hospitality operations, ideally in boutique or experiential properties.
• Guest-Centric Approach: You excel at creating memorable stays and consistently achieve high guest satisfaction scores.
• Financial Acumen: You understand budgeting, P&L statements, and resource allocation, using data to drive decisions.
• Team Builder: You empower managers and frontline teams, fostering a culture of excellence and continuous improvement.
• Adaptable and Strategic: You thrive in fast-paced, evolving environments and can balance day-to-day tasks with long-term objectives.
• High-Pressure Ready: You maintain composure under stress, inspiring your team to meet challenges head-on.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

This role is partially sedentary, with responsibilities requiring sitting or standing at a desk for extended periods, with the expectation of rolling up your sleeves with a hands-on approach. 

 The General Manager must be able to lift up to 50 lbs. occasionally and remain on their feet for up to 5+ hours at a time.

The role also involves occasional use of ladders and power tools, which are necessary for tasks such as property inspections or minor maintenance needs.

Position Type and Expected Hours of Work

This is a full-time, exempt position typically requiring 50+ hours per week. Flexibility in scheduling is essential, as weekend, evening, and holiday shifts may be needed to align with operational demands and guest needs. Exact hours may vary and will be coordinated with the onsite team to ensure continuous, high-quality service across both Joshua Tree properties.

AAP/EEO Statement

AutoCamp is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

• A passion for the great outdoors
• 5+ years management experience in the hospitality industry or related industry
• 2+ years General Manager experience in the hospitality industry or related industry
• Ability to coordinate and oversee a team
• Strong verbal and written communication skills, including representing AutoCamp and the property with the press
• Proficiency in Microsoft Suite applications, particularly Microsoft Excel and Word
• Experience with Google Suite products and Asana preferred
• Familiarity with Airstreams and/or RVs is preferred
• Strong math and quantitative reasoning skills
• Ability to solve problems in creative ways and with limited resources, must be a MacGyver