JOB DETAILS

Director of Front Office (Luxury Resort | Forbes Standards)

CompanyUNIVERSITY OF VIRGINIA HOST PROPERTIES INC
LocationCharlottesville
Work ModeOn Site
PostedApril 3, 2026
About The Company
Boar's Head is Charlottesville's Only Four Diamond Resort. Boar's Head is a quintessential Virginia resort, offering a warm, intimate ambiance, exceptional service and unparalleled hospitality. Located on a bucolic 600-acre country estate, our 4-Diamond resort offers 168 guest rooms and suites, 4-Diamond dining in The Mill Room, a wide variety of world class recreational activities, spa and 22,000 square feet of meeting facilities. Owned and operated by the University of Virginia Foundation, Boar's Head is just minutes from the University of Virginia that was founded by Thomas Jefferson, only two hours from Washington, D.C., and at the foot of the beautiful Blue Ridge Mountains.
About the Role

Description

 

Boar’s Head Resort is seeking an experienced and service-driven Director of Front Office to lead all front office operations and elevate the guest arrival, stay, and departure experience in alignment with Forbes Travel Guide standards.

This leader will set the tone for exceptional hospitality, ensuring every guest interaction reflects warmth, precision, and attention to detail. The Director of Front Office will oversee daily operations, develop a high-performing team, and drive service excellence across all guest touchpoints.

Key Responsibilities

Leadership & Operations

  • Lead all Front Office operations including Front Desk, Guest Services, Concierge, and Night Audit 
  • Ensure seamless guest arrival, departure, and in-house experience 
  • Maintain Forbes-level service standards and brand consistency 
  • Partner with Housekeeping, Engineering, and Food & Beverage to ensure operational alignment 

Guest Experience Excellence

  • Personally engage with VIP and high-profile guests 
  • Anticipate guest needs and resolve concerns with urgency and professionalism 
  • Drive a culture of personalized, intuitive service 

Team Development

  • Recruit, train, and coach a high-performing front office team 
  • Conduct regular training aligned with Forbes Travel Guide standards 
  • Foster a culture of accountability, engagement, and service excellence 

Financial & Administrative Oversight

  • Manage departmental budgets, labor costs, and productivity 
  • Monitor key performance metrics (guest satisfaction, upsell, occupancy support) 
  • Ensure compliance with company policies and procedures 

Quality & Standards

  • Conduct daily walkthroughs to ensure cleanliness, organization, and presentation 
  • Uphold all safety, security, and compliance standards 
  • Lead by example in professionalism and attention to detail

Requirements

 

Qualifications

  • 5+ years of progressive Front Office leadership experience in a luxury hotel or resort environment 
  • Prior experience in a Forbes Travel Guide or AAA Four/Five Diamond property strongly preferred 
  • Proven ability to lead, inspire, and develop teams 
  • Strong problem-solving and guest recovery skills 
  • Excellent communication and interpersonal skills 
  • Experience with property management systems (PMS) and hotel operations software 
  • Ability to work flexible hours, including evenings, weekends, and holidays 

What We’re Looking For

  • A leader who understands that every detail matters 
  • Someone who leads with presence, professionalism, and warmth 
  • A hospitality professional who thrives in a luxury, guest-first environment 
Key Skills
Front office managementLuxury hospitalityForbes travel guide standardsTeam leadershipGuest servicesConcierge managementNight auditBudget managementProblem-solvingGuest recoveryCommunicationProperty management systemsStaff trainingOperational alignmentVIP relations
Categories
HospitalityManagement & LeadershipCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The Director of Front Office will lead all front office operations, including guest services and concierge, to ensure a seamless guest experience aligned with Forbes Travel Guide standards. They are responsible for developing a high-performing team, managing departmental budgets, and maintaining operational excellence across all guest touchpoints.
📋Job Type
full time
📊Experience Level
5-10
💼Company Size
243
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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