Branch Manager

Overview

PACE Supply is seeking a dynamic and results-driven Branch Manager to lead the launch and operations of our new location in Riverside, California.

This is a key leadership role responsible for overseeing all aspects of branch performance, including inside sales, counter operations, and warehouse logistics.The ideal candidate is a strong people leader who can build and develop high-performing teams while fostering lasting relationships with customers. You will play a critical role in driving sales growth across all product lines, ensuring operational excellence, and delivering an outstanding customer experience.

This is an exciting opportunity to lead a new branch, shape its success from the ground up, and make a meaningful impact within a growing organization.

Responsibilities

Growing Customer Base / Sales - Work with Director of Branches in developing the sales strategy for the branch. Drive business for all divisions through their branches by developing a sales strategy with the divisions’ product lines and customer base. Bring in the agreed products and ensure the branch employees are trained to sell them with the help of the division experts. Put the structure in place to find and develop new accounts. Understanding multipliers, market trends, local competition, pricing structures (account matrix set up, contracts, catalogues, category exceptions), credit risk, and having a complete market understanding for all divisions. Engage with inside sales staff and facilitate their effectiveness by identifying and removing obstacles. Review and utilize financials, sales budget, sales reports, including the daily sales edits, and Phocas. Establish sales budgets and metrics with Director of Branches. Create strategies with sales to grow house accounts. Develop relations with key customers by making sales calls. Engage in local marketplace with Divisional salespeople. Interact with regional sales managers, account managers and division sales managers (high degree of collaboration, common messaging, and accountability). Commitment to support the customer in coordination with regional/ account managers. Daily effort to meet or exceed the sales budgets and metrics monthly/ annually. Establish agreed response times to customer inquiries with Director of Branches. Resolves conflicts with employees/ customers or on service levels.

Customer Service / Operational Excellence - Partner with Regional Operations Manager in realizing operational efficiencies. Resolve conflicts with employees/ customers or on service levels. Manage that customers are taken care of in a timely manner, and that any issues / errors are managed. Engage with customers and sales associates, including having structured ongoing communication and setting expectations. Work with the credit department and review the aging report as part of customer communications. Communicate issues and concerns that inhibit branch effectiveness and escalate as needed. Establish relationships with corporate support departments and engage their support to achieve branch goals. Conduct monthly meetings with subordinates to make sure set goals are met. Lead health and safety programs to ensure the health and safety of employees. Ensure implementation of health, safety and environmental processes and programs.

Talent Management / Evaluation - Partner with People Business Manager in addressing people concerns and achieving talent management goals. Project and plan headcount to address growing sales and customer demands. Proactively work with the divisions to forecast staffing annually. Proactively be responsible for and conduct proper interviewing, hiring, onboarding, and training of employees. Maintain highly effective people in key roles/ positions. Lead, relate to, and engage employees through regular communication, timely and effective performance reviews, and PIP’s. Ensure team members are aligned with the company’s mission, vision, and core values. Establish a system to qualify checkers’ training and certification. Recognize and help develop HIPo employees and identify which employees are looking for careers. Cross-training employees in all warehouse positions to ensure there is an alternative for each function. Cross-training to ensure an alternative for the sales assistant function. Give regular feedback to ensure employees understand what is working and what needs to be changed for best in class and customer service. Acknowledge and recognize employees by managing performance, providing career pathing and succession planning. Recognize successes and promote a team atmosphere for others to see, feel, and can believe in for a united company. Address employee concerns and areas that affect employee retention. Build your teams in all areas of responsibility and add employees for approved company growth, building the branch’s foundation.

Qualifications

Minimum Requirements

• At least 5 years experience in the plumbing industry.
• Minimum of 3 years experience in Inside Sales in the plumbing industry.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to adapt and think on your feet.
• Computer proficiency and technical aptitude with the ability to use Microsoft and Apple products.
• Excellent time management skills and ability to plan and set priorities.
• Excellent verbal and written communication skills.
• Strong interpersonal skills in dealing with all levels in the organization.

Ideal Education: Bachelor's Degree

Ideal Work Experience and Skills

• 5 years minimum tenure with PACE Supply Corp.
• 2 years warehouse experience
• 3 years inside sales experience
• 1 year outside sales experience
• 2 years industry relatled supervisory experience

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. PACE Supply will consider qualified applicants with a criminal history pursuant to employment regulations.

Work Environment

Pre-Employment Requirements

As part of our commitment to providing a safe and secure work environment for our team members and customers, successful candidates must complete the following pre-employment requirements:

Background Check: A comprehensive background check will be conducted to ensure candidates meet the necessary criteria for employment. PACE Supply will consider qualified applicants with a criminal history pursuant to California employment regulations.

Physical Examination: Candidates will undergo a physical examination to assess their fitness for the position's requirements.

Drug Test: A drug test will be administered to ensure a drug-free workplace.

Work Environment

Physical Requirements:

• The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear.
• Prolonged periods of standing or sitting at a desk and working on a computer.
• Specific vision abilities required for this job include distance vision, peripheral vision, and depth perception.

Environmental Conditions:

• The employee is frequently exposed to moving mechanical parts and outside weather conditions.
• Occasionally, the employee may be exposed to high, precarious places and vibration.
• The noise level in the work environment is usually moderate.

Benefit Snapshot:

PACE Supply is proud to be an employee-owned corporation. We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days! We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.

Relocation Benefits

NO

Remote Availability

NO

*Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, qualifications and other business considerations. PACE Supply is an equal opportunity employer and is committed to providing accommodations for qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact the HR Department at (844)-393-7172.