German Speaking Customer Agent for Energy Audit Deutschland

Mercier Consultancy MD is excited to offer a rewarding opportunity for a German Speaking Customer Agent to join our team, supporting Energy Audit Deutschland. This role is ideal for individuals fluent in German who have a passion for customer service and are interested in the energy audit sector. As a Customer Agent, you will assist German-speaking customers with inquiries about energy audits, schedules, and related services.

• Provide excellent customer support in German via phone, email, and chat.
• Assist customers with inquiries related to energy audit products and services.
• Schedule appointments and coordinate communication between customers and auditors.
• Document all customer interactions accurately in the CRM system.
• Address and resolve customer issues promptly and professionally.
• Collaborate with internal teams to improve the customer experience.
• Stay informed about industry developments and company offerings.

• Fluency in German (both written and spoken) is required; proficiency in English is a plus.
• Previous experience in customer service is preferred, ideally within the energy or environmental sector.
• Strong communication and interpersonal skills focused on customer satisfaction.
• Ability to multitask and manage time effectively in a dynamic environment.
• Familiarity with CRM systems and appointment scheduling tools is advantageous.
• Proficiency with computer applications and digital communication tools.
• A proactive, solution-oriented mindset and dedication to providing excellent service.