Compliance & Quality Assurance Officer

Job Summary

This position is responsible for a wide variety of complex administrative duties such as overseeing administrative activities of a specialized nature; conducting research and proposing solutions to problems; relieving a superior of office management functions; maintaining manual and computer files; preparing and/or typing reports, records, and correspondence; and other projects and duties as assigned. 

Essential Functions: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position. 

Assist Record Management System (RMS) with inventory control, and troubleshoot concerns encountered by field personnel to assist in their use of the software. 

Ensure accurate record keeping of employee information. 

Analyze data to create and present various reports. 

Assist SCQAO with ISO audits, providing necessary reports, as needed. 

Process the receiving of equipment to track inventory. 

Point of Contact for all radio repairs/replacements through Motorola. 

Coordinate with the company rep as needed. 

Process the receiving of equipment, engraving or labeling equipment codes, logging into RMS and assigning as needed. 

Maintain numerous spreadsheets to track employee seniority, callouts, shift and station assignments, and personnel information. 

Assist in scheduling in the absence of Command Tech. 

Additional Duties: 

Employees in this classification may be expected to perform any related duties as required by proper authority. 

Knowledge, Skills, and Abilities 

Knowledge of the policies, procedures, organization, and workflow assigned department/office. Knowledge of the English language, spelling, and mathematics. 

Knowledge of National Fire Information System (NFIRS) and National Emergency Response Information System (NERIS). 

Knowledge of Record Management Systems. 

Knowledge of Knox access system and KnoxConnect software. 

Skill In operating current, standard office equipment. 

Skill In organizing and maintaining records. 

Skill in oral and written communications. 

Ability to handle multiple interruptions and adjustments to priorities throughout the day. 

Ability to use tact and diplomacy in dealing with the public in person or by phone, as well as employees of the various county offices in all types of contacts arising during daily work activities. 

Ability to write reports and business correspondence utilizing proper grammar and punctuation. 

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. 

Ability to handle confidential matters appropriately. 

Ability to establish and maintain effective working relationships with co-workers, elected officials and the public. 

Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely. 

Physical Demands

Requires exerting up 10 pounds of force occasionally, and/or up to 20 pounds of force to move objects. Standing: Short periods of time. 

Handling: Picking, holding, or otherwise working, primarily with the whole hand. 

Kneeling: Bending legs at knee to come to a rest on knee or knees. 

Reaching: Extending hand(s) and arm(s) in any direction. 

Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers. 

Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely. 

Working Conditions

Work is typically performed in an office environment. 

Minimum Qualifications

1.    High School diploma or GED.

2.    Three (3) years of experience in general office duties or a combination of training and work experience.

3.    Valid State of Georgia Driver's License

Preferred Qualifications

1.    Associate's degree or two (2) years of college course work.

2.   Five (5) years of experience in general office