JOB DETAILS
Swedish Speaking Customer Service Agent - Work In Sofia - Fully Paid Relocation
CompanyPatrique Mercier Recruitment By Nellie
LocationStockholm
Work ModeRemote
PostedApril 5, 2026
About The Company
Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications.
Our recruitment process ensures that we match the best candidates with the right employers. Contact us to learn more about how we can help you find your dream job abroad."
About the Role
Patrique Mercier Recruitment FR is proud to offer an exciting opportunity for a Swedish Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria. This position includes a fully paid relocation package, making it an excellent chance for individuals ready to embark on a new adventure while advancing their customer service career.
Responsibilities
- Provide exceptional customer service to Swedish-speaking customers via phone, email, and chat.
- Handle customer inquiries related to products, orders, returns, and general support.
- Resolve complaints professionally, aiming to ensure customer satisfaction.
- Maintain comprehensive and accurate records of customer interactions within the CRM system.
- Stay updated on company products and services to assist customers effectively.
- Collaborate with internal teams to improve customer experience.
- Participate in ongoing training to enhance skills and product knowledge.
- Fluency in Swedish and English, both written and spoken.
- Previous experience in customer service roles, preferably in a similar industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving capabilities with a customer-oriented approach.
- Ability to adapt to a new cultural and work environment.
- Proficiency in using customer service software and Microsoft Office.
- Detail-oriented with strong organizational skills.
- Willingness to relocate to Sofia, with relocation expenses fully covered.
- Comprehensive training fully covered
- Secure employment along with opportunities for career growth
- Competitive salary
- Extra health insurance options
- Access to over 50 benefits and services tailored to your needs
- A welcoming international workplace culture
- Ongoing support and learning opportunities
- 1500 euro singing bonus
- Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live
Key Skills
Customer serviceSwedish languageEnglish languageCommunicationProblem-solvingCRM softwareMicrosoft OfficeInterpersonal skillsDetail-orientedOrganizational skills
Categories
Customer Service & SupportAdministrative
Benefits
Fully paid relocation packageComprehensive trainingSecure employmentCareer growth opportunitiesCompetitive salaryExtra health insurance1500 euro signing bonusFinancial assistance for transportationHotel accommodationsRent assistanceSupport in securing long-term housing
Job Information
📋Core Responsibilities
Provide exceptional customer support via phone, email, and chat while maintaining accurate records in the CRM system. Collaborate with internal teams to resolve complaints and improve the overall customer experience.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
9
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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