JOB DETAILS
Residential Program Manager
CompanyNORTH SUFFOLK COMMUNITY SERVICES INC
LocationWaltham
Work ModeOn Site
PostedApril 6, 2026
About The Company
Since 1959, North Suffolk Community Services has been on a mission to provide mental health services to individuals, and especially children, in relatively under-served surrounding communities. Today, our staff of 900+ assists families, children and individuals in 4 clinics, 38 residences and 74 programs. North Suffolk Community Services touches the lives of more than 10,000 people a year.
To learn more about North Suffolk's services visit,
http://northsuffolk.org
https://www.facebook.com/NorthSuffolkOrg
About the Role
As a Residential Program Manager, you will be responsible for the clinical and administrative aspects of a residential program for adults living with developmental disabilities, as well as the overall health and safety of the persons residing there. You will help people in the areas of daily living skills, transportation, skill-building, money management, medication administration, risk mitigation and other areas based on the person centered treatment plan.
What you'll do:
- Recruit, train, supervise, evaluate, and facilitate progressive discipline as needed for all staff in conjunction with the Residential Services Coordinator.
- Arrange staff schedules to meet the health and safety requirements, as well as the individual needs of the people.
- Create a Positive Behavior Supports atmosphere in the programs, following the PBS model.
- Oversee use of the ISP system to complete ISP planning and ensure related documentation is completed in a timely manner.
- Participate in the assessment of person referrals, admissions and discharges.
- Ensure the program and person records are current, comprehensive and meet agency and funding source standards.
- Liaison with families/guardians, DDS, and other outside service providers.
- Supervise and participate in the housekeeping and maintenance of the house and vehicle.
- Participate in the development of the program budget, and monitor the program expenses.
- Monitor medications in accordance with MAP regulations.
- Teach NSCS trainings to newly hired employees.
What you’ll need:
- Education:
- High School Diploma or GED required.
- Bachelor’s Degree in a related field preferred.
- Experience:
- Two years experience in human services and supervisory experience required.
- Skills:
- Must obtain Massachusetts MAP & CPR/First Aide certification within five (5) continuous months of hire (training provided).
- Valid Mass driver’s license required.
Competitive & Comprehensive Benefits
- Paid Time Off – Two weeks’ Vacation per year (three weeks after 1 year of service), 12 Sick Days per year, and 11 Paid Holidays per year
- Eligible employer for the Public Service Loan Forgiveness program
- Health & Dental Insurance, with generous employer contribution
- Employer Paid Life Insurance
- 403 (b) Retirement Plan with employer matching
- Voluntary Short and Long Term Disability Insurance
- Medical & Dependent Care Flexible Spending Accounts
- Access to Credit Union Banking
- Access to State Tuition Remission Program (Worksite Specific)
- Employee Referral Bonus Program
- Discounted Movie Tickets
- Comprehensive Training Program
- Internal Advancement Opportunities
Key Skills
Staff SupervisionClinical AdministrationPositive Behavior SupportsRisk MitigationMedication AdministrationBudget MonitoringStaff SchedulingDocumentationPerson-centered PlanningTraining FacilitationHousekeepingMaintenanceLiaisonMAP CertificationCPR CertificationFirst Aid Certification
Categories
Social ServicesManagement & LeadershipHealthcareAdministrative
Benefits
Paid Time OffVacationSick DaysPaid HolidaysPublic Service Loan ForgivenessHealth InsuranceDental InsuranceLife Insurance403(b) Retirement PlanShort Term Disability InsuranceLong Term Disability InsuranceFlexible Spending AccountsCredit Union BankingState Tuition Remission ProgramEmployee Referral Bonus ProgramDiscounted Movie TicketsComprehensive Training Program
Job Information
📋Core Responsibilities
The Residential Program Manager oversees the clinical and administrative operations of a residential facility for adults with developmental disabilities. Responsibilities include staff supervision, budget management, ensuring regulatory compliance, and supporting residents' daily living and treatment plans.
📋Job Type
full time
💰Salary Range
$61,594 - $73,546
📊Experience Level
2-5
💼Company Size
524
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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