Urban Rest Stop Team Lead

URS Team Leader - Urban Rest Stop

Posted on: 04/01/2026

Location: Downtown URS - 1924 9th Ave, Seattle

Hours: Monday-Friday 8:00AM-5:00PM

Reports To: Urban Rest Stop Manager

Pay Range: $23.67-$30.15

Position Type: Non-exempt, unionized position (OPEIU 8).

 Our Urban Rest Stop hygiene centers provide people experiencing homelessness access to showers, toiletries, and laundry services in a clean, safe, respectful environment. The URS Team Leader is responsible for the greeting, assisting and monitoring patrons who come to the Urban Rest Stop. This position also is responsible for maintaining a high level of service and cleanliness in the facility. They also lead, train and schedule the URS Team Members and any volunteers that come in. 

Responsibilities:

Customer Service

• Ensure that the Urban Rest Stop provides a clean, safe and welcoming environment at all times.
• Schedule appointments for daily use of the showers and laundry facilities.
• Monitor use of all agency facilities, and monitor the patrons and their behaviors throughout the facility. 
• Provides personal assistance to patrons, when necessary.
• Distribute personal care items as requested and when donations are available.
• Distribute shower towel use and return, in accordance with agency procedures.
• Enforce Rest Stop Rules and Procedures to ensure the safety and security of patrons, staff and the facility.
• Mediate and de-escalate conflicts and model appropriate problem solving strategies.
• Implement Rest Stop Security Procedures when necessary. 
• Document all such incidents in Daily Log and submit Incident Report to URS Manager. 
• Provide information to Urban Rest Stop patrons regarding resources etc as needed.
• Contact other community agencies when specific patron assistance is required, i.e. Public Health and Seattle Police Officers.
• Must wear a mask at all times while on-site.

Administrative/Record keeping

• Maintain Daily Log of Urban Rest Stop activities, including incident reports when they arise.
• Inform URS manager of any incidents that occur as soon as possible, either formally via incident report or informally.
• Order, stock and sort consumable items and cleaning supplies, ensuring a continuous supply for Rest Stop staff use. Inventory to be secured and managed for best use of agency property and funds.
• Stock and sort donated and purchased hygiene supplies, such as razors, diapers, toothbrushes, etc.
• Collect facility use information on Rest Stop patrons daily. Update and maintain the patron database daily.
• Follow agency procedures as detailed within the Urban Rest Stop Procedures Manual.
• Responsible for detailed reporting and documenting all incidents and maintenance needs and operational issues in writing through the assigned platform/system, in a timely fashion (within 24 or 48 hours for non-emergent issues). 
• Engage with assigned training and comply with training deadlines.

Cleaning

• Clean the Urban Rest Stop in accordance with daily cleaning schedule and expectations.
• Maintain a high level of facility cleanliness at all times, including responding to spot and emergency cleaning tasks.
• Monitor the condition of the Rest Stop facility. Report any maintenance or repair concerns to the URS Manager.
• Foster a clean and safe environment. 
• Utilize Personal Protective Equipment (PPE) and follow PPE protocols.

Lead

• Create schedule and update relief staff if regular staff cannot work.
• Lead and coordinate Team members and volunteers efforts. Coordinate and share all work tasks.
• Work directly with the URS Manager to ensure the Urban Rest Stop success.
• Train new hires and volunteers, as needed. 
• Participate in staff meetings.
• Other duties as assigned.

Minimum Qualifications:

• Able to read, write and communicate in English.
• Previous home health aide, nursing/psychiatric aide, orderly, social service assistant/aide or janitorial experience.
• Experience leading projects or teams.
• Previous work experience in a comparable social service environment, such as a Homeless Shelter, Transitional Housing, multi-service center or other direct human services provision.
• Experience in successful conflict resolution and de-escalation. 
• Ability to work with a diverse population.
• Basic computer skills
• Able to work in a busy, fast paced environment.

Preferred Qualifications:

• Bi-lingual skills.
• Two years experience as a supervisor or a team leader.

Physical Requirements for this position can be found here.

Other Requirements:

• Must have reliable transportation.
• Must pass criminal background check and drug screen.

Upon Hire: 

• After 90 days of hire, you will be required to complete First Aid/CPR certifications.

 **Due to the patrons that we serve at this location, masks are required to be worn by all employees at this site.

Benefits for this position (pro-rated for part time employees)

• Generous vacation and sick leave

• 10 paid holidays and 1 floating holiday

• Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)

• Employer-Paid Life and AD&D Insurance 

• 401k offered for unionized employees (through OPEIU8)

• 403b offered for non-union employees

• Employee Assistance Program

• Travel Assistance Program

• Aflac offered for all employees.

About us:

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.