JOB DETAILS

Customer Relations & Sales Ambassador - Romanian

CompanyRituals
LocationAmsterdam
Work ModeOn Site
PostedApril 6, 2026
About The Company
Founded in 2000 in Amsterdam, The Netherlands, Rituals was the first luxury brand to combine home and body products. To date, we've opened 1000 stores in 36 countries and have become a renowned wellbeing destination. Led by our philosophy, The Art of Soulful Living, we're committed to helping consumers on their journey to personal wellbeing, providing tips, inspiration and products to reconnect body, mind and soul. As a certified B Corp™ we believe in sustainable wellbeing, with collections that are good for people and good for the planet. This is supported by our three pillars: Clean, Conscious, and Caring. Clean: 79% of our personal care products contain >90% natural origin ingredients, and by 2023 all formulas will meet this standard. Conscious: we make sustainable choices; every collection has refill options, and we plant, protect, or restore a tree for every refill sold. Caring: we proudly support social initiatives including Tiny Miracles, a pioneering foundation that helps break the poverty cycle by providing life-changing work for underserved communities in Mumbai, India. This philosophy of sustainable wellbeing is embedded into our company culture. Our people are open minded, customer first oriented, and energetic. If you want to hear more, then keep an eye out on our vacancies, and we hope to have you join us in our offices or stores.
About the Role

Job Description

In this role, you’re the calm, confident voice behind the screen and on the phone. As our Customer Relations & Sales Ambassador, you’ll turn questions into solutions, challenges into positive experiences, and “just browsing” into “add to basket”, without sounding like a bot. 

You’ll support customers via email, phone and social media, while spotting opportunities to recommend the right Rituals product for their moment (because yes, that hand soap might actually change someone’s day).

 What you’ll do: 

  • Be the go-to contact for our Romanian- and English-speaking customers: questions, concerns, compliments and order issues.
  • Deliver personal and engaging service (no copy-paste replies, no corporate scripts).
  • Spot sales opportunities naturally and recommend products that truly match the customer’s needs.
  • Keep an eye on quality and productivity, working with targets and KPIs while staying authentically you.
  • Think in solutions, not problems and make sure customers feel genuinely heard along the way.
  • Bring the Rituals brand to life through your service and help customers turn everyday routines into more meaningful moments.

Qualifications

"High on energy, low on ego and with a little bit of humor." You like finding smart, practical solutions and you don’t settle for standard answers. You’re customer-focused, listen first, ask the right questions and make sure people feel understood. And when things get busy? That's when you're at your best.

Plus, you have: 

  • Availability for at least 24 hours/week (32, 36 or 40 hours are also possible).
  • Full flexibility: available 7 days/week, comfortable working different shifts and weekends (around 1.5 weekends per month).
  • Romanian (native level) and English (C1–C2 level) skills - written and spoken at a professional level.
  • MBO or HBO level (secondary/higher vocational education) or a completed college degree.
  • A strong customer-first mindset: you naturally go the extra mile, keep it personal and focus on resolution and results.
  • Strong communication skills: clear, friendly, professional and empathetic, even when it gets busy.
  • A solution-oriented approach: you don’t just explain policies, you help find the best way forward.

Great extras:

  • Experience in customer service, hospitality, retail or sales
  • Interest in premium retail, wellness, beauty or lifestyle brands. You don’t have to be a Rituals expert yet, we’ll help you get there!

Good to know 

Shifts & Onboarding

We work with different shifts. 

Monday – Friday:

  • 08:00 – 16:30
  • 08:45 – 17:15
  • 10:00 – 18:30
  • 12:30 – 21:00 
     

Saturday – Sunday:

  • 10:00 – 18:30

You’ll receive extra pay for working on these days: Sundays +50% and bank holidays +100%  

Onboarding 

You’ll start with a full-time, inspiring 1-week training program at the office. After that, you’ll follow a 13–15 week on-the-job onboarding program to build your confidence, skills and product knowledge.

Location & Working Conditions 

This role is based at The Edge West in Sloterdijk, Amsterdam, just a short walk from the Sloterdijk station. We offer a hybrid working model: you’ll work at least 50% of your time from the office, with the remaining time from home. Because of this setup, fully remote working isn’t possible for this position.

 What’s in it for you

  • 20% discount on Rituals products
  • Discount on your OneFit or ClassPass subscription
  • Unlimited access to the Rijksmuseum
  • A MacBook Pro
  • 27 holidays per year (based on 40 hours)
  • Training sessions and workshops to support your growth
  • Company activities: from the Amsterdam Marathon to festivities and online meditation classes
  • Fresh fruit, free snacks and plenty of coffee (yes, plenty)

 Your path to a new career  

  1. Apply now!
  2. If your application stands out, our recruiter Veronica will contact you within 10 working days
  3. You’ll be invited to an online writing assessment
  4. A 15-minute telephone introduction with Veronica follows
  5. An interview at our office with a Customer Relations Team Lead and Veronica, plus a tour of our workplace at The Edge West
  6. If it’s a match, you’ll receive an offer with the terms of employment

Questions? Email Veronica at [email protected] and mention 'Customer Relations & Sales Ambassador - Romanian' in the subject line.

 

Diversity & Inclusion

We know great customer experiences come from different styles and strengths. If you're good with people and motivated by results, you'll fit in here.

At Rituals, we believe the best teams are built from different backgrounds and perspectives. Whoever you are, you’re welcome here, and we’d love to meet you!

  • Rituals Job Grade HO: 10
  • Rituals Job Family: Customer Relations
  • Department: Central Head Office
  • Head Office Department: Customer Relations
    • Key Skills
    Customer serviceSalesCommunicationProblem solvingRomanian languageEnglish languageEmpathyRetailHospitalityProduct knowledgeKPI managementTime managementSocial media supportEmail supportPhone support
    Categories
    Customer Service & SupportSalesRetail
    Benefits
    20% discount on Rituals productsDiscount on OneFit or ClassPass subscriptionUnlimited access to the RijksmuseumMacBook Pro27 holidays per yearTraining sessions and workshopsCompany activitiesFresh fruitFree snacksCoffee
    Job Information
    📋Core Responsibilities
    You will act as the primary contact for Romanian and English-speaking customers, providing personalized support via email, phone, and social media. Additionally, you will identify sales opportunities and recommend products that align with customer needs to enhance their experience.
    📋Job Type
    full time
    📊Experience Level
    0-2
    💼Company Size
    7871
    📊Visa Sponsorship
    No
    💼Language
    English
    🏢Working Hours
    40 hours
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