SERVICE ADVISOR (Automotive)
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Description
If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you!
As a Service Advisor you will be responsible to meet and greet service customers promptly in a professional and courteous manner.
- Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
- Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
- Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
- Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
- Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
- Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow-up.
- Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
- Meet requirements of the state and federal law for automobile repair and consumer protection.
- Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.
Requirements
Minimum Requirements
Two or more years of previous experience as a service advisor.
High school diploma or equivalent.
Valid driver license in the state that you will work and a good driving record.
Great attitude with high-energy personality.
Excellent customer service skills.
Professional appearance and work ethic.
Ability to work well in a process driven environment.
Benefits
When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. You will experience the best that a career in the automotive industry has to offer.
- Strong pay plan! Based on experience!
- Monthly Bonuses
- Health Medical, Dental & Vision Insurance
- Life and Disability Insurance
- 401K Retirement Savings Plan
- Paid Time Off
- Employee Vehicle Purchase Program
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