JOB DETAILS
Account Services Specialist - Full Time
CompanyGenisys Credit Union
LocationAuburn Hills
Work ModeOn Site
PostedApril 8, 2026
About The Company
Genisys Credit Union is a not-for-profit, member-owned financial institution that has been committed to helping its members financially since 1936. Based in Auburn Hills, Genisys is one of the largest credit unions in Michigan and one of the strongest in the country, with over $6 billion in assets. We consistently receive the highest ratings for safety and soundness and are focused on providing our more than 290,000 members nationwide with convenience and quality service through 32 branch locations, nearly 5,000 shared branches and 30,000 surcharge-free ATMs. We sponsor over 1,000 community events a year and provide over 5,000 hours of hands-on volunteer support. We are proud to be part of your community, and we truly believe that Genisys is “where you come first.”
Anyone can join! Visit our website for details: https://www.genisyscu.org/join
Federally Insured by the NCUA
About the Role
At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Account Services Specialist position available at our Home Office in Auburn Hills, MI.
Position Purpose:
Responsible for providing excellent, professional service to internal departments and members by phone or email. Responsible for posting transactions and file maintenance to member accounts. Performs clerical duties and supports all credit union initiatives.
Job Duties (Include but not limited to):
- Maintain knowledge of check handling procedures.
- Post payment according to policy.
- Assist with covering the front desk as assigned.
- Research and resolve questions regarding member accounts or issues.
- Review and assist with data checking.
- Review fraud alerts and provide feedback to branches.
- Provide support for IRAs, HSA Accounts.
- Process garnishments - restrict accounts and follow up as necessary.
Qualifications:
- High school graduate or equivalent; some college credits preferred
- Understanding of products and services.
- Knowledge of loan processing functions and related requirements and procedures.
- Knowledge of IRAs
Skills/Abilities:
- Strong typing abilities.
- Excellent member service skills required
- Attention to detail
- Well organized.
- Ability to read and understand procedures, manuals, and member correspondence
Benefits:
- Vacation and Paid Time Off
- Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available
- Paid Tuition to $5000 per year
- Bereavement Pay
- Holiday pay at 8 hours per observed holiday
- 401k up to 3% match and 5% Profit Share
Don’t meet every single requirement listed here? That’s okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this position but your qualifications or past experiences don’t align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran
Key Skills
Customer ServiceData EntryTransaction ProcessingClerical DutiesCheck HandlingAccount MaintenanceFraud DetectionLoan ProcessingIRA KnowledgeHSA Account SupportGarnishment ProcessingTypingAttention To DetailOrganizationCommunication
Categories
Finance & AccountingCustomer Service & SupportAdministrative
Benefits
VacationPaid Time OffHealth InsuranceDental InsuranceVision InsuranceLife InsuranceFlexible Spending AccountsShort Term DisabilityLong Term DisabilityTuition ReimbursementBereavement PayHoliday Pay401kProfit Share
Job Information
📋Core Responsibilities
The Account Services Specialist is responsible for providing professional service to members and internal departments via phone or email. They also perform clerical duties, process transactions, and maintain member account files.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
388
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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