JOB DETAILS

Guest Experience Agent - Spy Ninjas HQ

CompanySpy Ninjas HQ
LocationLas Vegas
Work ModeOn Site
PostedApril 10, 2026
About The Company
Spy Ninjas HQ is the world's first social media action park - a fusion of theme park and local family entertainment that is fully gamified and based on a popular IP, exclusively created on social media. "Spy Ninjas" is a family friendly YouTube series created by internet mega stars Chad Wild Clay and Vy Qwaint, with over 44 million subscribers and 15 billion lifetime views, also available to stream on Amazon Prime and Roku. Chad and Vy have toys, ninja gadgets and figurines for sale in Target, Walmart and Amazon stores, top selling books from Scholastic, a mobile app game with over 10 million installs and many other products in the works. Chad and Vy's high flying, all ages adventure park, features a broad range of exciting attractions including trampolines, climbing walls, multi-level escape rooms, ropes courses, ninja star and dagger throwing, virtual reality, 100 arcade games and the largest indoor zipline in Las Vegas. The park was co-created with Fallout Zones LLC - the family entertainment consulting firm behind multiple local and national family entertainment centers in Las Vegas. Fallout Zones CEO Bryan Severance says Spy Ninjas HQ will offer a brand new type of experience for family entertainment centers with the advent of “IRL Gamification” - a process by which the park itself becomes a game and and every guest can be a player, with over 300 wristband scanners to track their progress and competitive status on every visit. “IRL Gamification brings everything we love about gaming into the real world”, Severance says. "This is much different from Pokemon Go, for instance, because you’re actually in the game now. Visitors can level up using XPs, hunt for clues, unlock secrets, earn points for real life merch, complete challenges and earn achievements. This is a real chance for players to ‘be the game’ in an immersive RPG environment.”
About the Role

Description

 

Position Summary

The Guest Experience Agent (Front Desk) at Spy Ninjas HQ is the first point of contact for guests and plays a critical role in delivering a welcoming, organized, and high-energy experience. This role is responsible for front desk operations, guest check-in, retail transactions, and supporting party experiences. You ensure every guest interaction is smooth, engaging, and leaves a lasting positive impression.

Primary Duties and Responsibilities

Guest Experience & Engagement

  • Greet and engage all guests with energy, professionalism, and enthusiasm 
  • Check guests in, verify waivers, and provide clear information about their visit 
  • Answer questions, provide directions, and assist with guest needs in real time 
  • Support party experiences and ensure celebrations run smoothly and on schedule 
  • Create a fun, welcoming environment while maintaining organization and flow 

Sales & Retail Operations

  • Process transactions accurately at the front desk and redemption areas 
  • Recommend attractions, upgrades, and merchandise to enhance the guest experience 
  • Scan, handle, and complete all retail purchases efficiently 
  • Maintain clean, organized, and fully stocked retail displays 
  • Support upselling initiatives through product knowledge and engagement 

Operations & Communication

  • Assist with bookings, phone inquiries, and guest scheduling support 
  • Manage guest flow, wait times, and communicate delays clearly and professionally 
  • Complete incident reports and document situations accurately when needed 
  • Perform opening, mid-shift, and closing duties to ensure operational readiness 
  • Maintain cleanliness and organization of front desk, lobby, and party areas 
  • Participate in team trainings and meetings as required 


Requirements

 

Qualifications for Success

  • 18 years of age or older 
  • High school diploma or equivalent required 
  • Strong communication and interpersonal skills 
  • Friendly, professional, and team-oriented mindset 
  • Ability to lead small groups or provide clear party instructions 
  • Basic computer, POS, and tablet proficiency 
  • Ability to multitask and stay composed in fast-paced environments 
  • Customer service experience preferred 
  • Must pass a background check 
  • Sheriff’s Card 

Physical Demands

  • Ability to stand and walk for extended periods 
  • Frequent movement throughout the facility, including stairs 
  • Ability to lift up to 40 lbs 
  • Ability to clean and reset guest-facing areas (including light janitorial tasks) 
  • Ability to communicate clearly both verbally and in writing 

Work Environment

  • High-energy, fast-paced environment with elevated noise levels 
  • Indoor and occasional outdoor guest interaction 
  • Exposure to varying conditions when assisting guests outside 
  • Adherence to safety and infection control procedures
Key Skills
Customer serviceCommunicationInterpersonal skillsPoint of saleRetail operationsMultitaskingConflict resolutionTeamworkProblem solvingOrganizationCash handlingTime management
Categories
Customer Service & SupportRetailHospitalitySports & Recreation
Job Information
📋Core Responsibilities
The Guest Experience Agent serves as the primary point of contact for guests, managing check-ins, retail transactions, and party coordination. They are responsible for maintaining a welcoming environment, ensuring operational flow, and providing clear information to visitors.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
16
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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