Store Manager

Description

Purpose of the Position:

The Store Manager is the business owner of the store, responsible for driving sales performance, leading a high-performing team, and providing exceptional customer experience. This role oversees all aspects of the store, including sales, staffing, merchandising, operations, and customer engagement, while bringing the glassybaby brand and mission to life every day. 

Primary Duties:

Store Performance & Sales Leadership

• Own and deliver monthly and annual sales goals  
• Analyze business performance and adjust strategies to drive results  
• Lead the team to achieve sales, service, and productivity goals  
• Drive clienteling to build repeat business and customer loyalty  
• Share regular sales insights and performance updates with leadership 

Team Leadership & Development

• Hire, onboard, train, and develop a high-performing team  
• Set clear expectations and hold team accountable to results and behaviors  
• Coach performance in real time and provide ongoing feedback  
• Create schedules aligned to sales goals and labor targets  
• Foster a positive, professional, inclusive, and high-energy store culture

Customer Experience & Brand Representation

• Deliver exceptional and consistent customer service  
• Lead by example on the sales floor  
• Confidently share the glassybaby brand story, mission, and product knowledge  
• Resolve customer issues with empathy and professionalism 

Merchandising & Store Standards

• Maintain store presentation, cleanliness, and merchandising to brand standards  
• Execute weekly visual direction and seasonal updates  
• Ensure the store is always customer-ready 

Store Events & Customer Outreach

• Plan and execute monthly in-store events and activations to drive traffic and sales  
• Conduct outreach to support event attendance and engagement  
• Partner with leadership and marketing on key brand moments and launches  
• Leverage events to build relationships, increase repeat visits, and grow the customer base

Inventory & Operations

• Own inventory flow in and out of the store to optimize sales and minimize shrink  
• Execute inventory counts, transfers, and reconciliations accurately  
• Partner with warehouse, production, and accounting teams as needed  
• Ensure operational processes and systems are followed consistently  

Community Engagement

• Build and maintain strong relationships with local customers and community  
• Represent the brand within the local market  
• Drive customer retention through ongoing engagement and service 

Requirements

Knowledge, Skill and Abilities

• Proven ability to drive sales through team leadership, clienteling, and customer connection  
• Strong leadership skills with the ability to coach, develop, and hold teams accountable to results  
• Excellent communication, organization, and problem-solving skills  
• Proactive, self-starter with a strong ownership mindset and follow-through  
• Ability to manage multiple priorities, timelines, and competing demands in a fast-paced environment  
• Comfortable working through ambiguity in a growing and evolving organization  
• Ability to plan and execute in-store events and activations that drive traffic and engagement  
• Strong interpersonal skills with the ability to build relationships within the local community  
• Comfortable using data and reporting to assess performance and adjust strategies  
• Ability to work a flexible schedule, including evenings, weekends, and select holidays 

Education, Experience, Certifications, Licenses

• 5+ years of retail experience, with 2–3+ years in a leadership role  
• Proven ability to drive sales and manage overall store performance  
• Strong understanding of retail operations, merchandising, and customer experience  
• Experience with clienteling, customer outreach, or in-store events/activations preferred  
• Ability to analyze business performance using retail reporting and metrics  
• Experience with Shopify or similar POS and retail systems preferred  
• Bachelor’s degree or equivalent experience preferred  

Physical Demands

• Ability to regularly lift-up to 35 pounds and rarely lift to 50 pounds.  
• Frequent standing and walking for extended periods of time.  
• Must be able to work in conditions that are impacted by weather and climate.  

Benefits

• Medical/Vision, Dental, STD, and Paid Life Insurance and AD&D
• Voluntary Insurance Options
• 401K with a Match 
• HSA/FSA Plans
• Paid Holiday, floating holidays and FTO
• Access Perks
• Employee Discount