Night Auditor

Description

Purpose for the Position: 

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest Guest Service Agent!

About this Location:

This position in located in the heart of North Orange County, Brea, California is a thriving city known for its strong community values, exceptional quality of life, and vibrant business environment. With a blend of suburban comfort and urban convenience, Brea offers professionals a welcoming and dynamic place to live and work.

Why do we need you? 

To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited to, check-in and checkout of guests which contributes to an overall positive experience.

 What will you do?  

Night Audit Duties:

1. Perform all audit procedures and prepare required audit reports as set forth by the hotel and company daily.

2. Balance all cash receipts, reconcile daily revenue, and make deposits of cash.

3. Prepare the front office for morning operations and reset the day’s business.

4. Act as Guest Services Agent and Manager on Duty during nighttime hours.

5. Handle wake-up call requests, PBX operations, and other front desk functions as needed.

6. Attend and participate in front office meetings and training sessions.

7. Support and adhere to company values, mission statement, service standards, and guest service philosophy.

Security Duties:

8. Ensure guest and property security by monitoring the lobby, office areas, hallways, stairways, public restrooms, parking lots, guest rooms, and other assigned areas

9. Counting all vehicles

10. Scanning location QR Codes during patrols etc.

11.  Monitor surveillance cameras and maintain accurate entries in the security log.

12.  Escort guests and employees to vehicles when requested.

13.  Report and document incidents, including disturbances, injuries, or emergencies, contacting police authorities when necessary.

14.  Assist guests with directions, complaints, or requests for assistance, offering proactive help when guests appear in difficult situations.

15.  Maintain awareness of property activity, including bar areas and exterior spaces, addressing disturbances or unruly behavior.

16. Delivering guests requests, clearing any China, Glass,      Sliver and or trash from the corridors during thier patrols.

17.  Provide assistance to staff with unruly or intoxicated guests when needed.

18.  Maintain confidentiality of all security and hotel reports/documents.

19.  Maintain knowledge of first aid and emergency response procedures.

20. Additional duties as assigned by management.

What we offer:

Join a team that invests in you! We’re proud to offer a comprehensive and competitive benefits package to support the well-being and growth of all our eligible employees in our diverse and inclusive environment:

• Medical, Dental, Vision, Life and Disability Insurance
  If eligible, enjoy access to quality healthcare plans to stay healthy and protected.
• Flexible Spending Account (FSA)
  Pre-tax savings for healthcare and dependent care expenses.
• 401(k) & Roth 401(k) Plans
  Plan for your future with employer-supported retirement options.
• Employee Assistance Program (EAP)
  Confidential support services for personal and professional well-being.
• Career Growth Opportunities
  We promote from within and invest in your long-term success.
• Paid Time Off (PTO)
  Take time to relax, recharge, and explore life outside of work.
• Paid Sick Leave
  Supportive sick time policy to care for your health when you need it.
• Exclusive Employee Hotel Discounts
  Take advantage of special rates for hotels in our brand portfolio - just for our team members and their family & friends.
• Enjoy complimentary On-Shift Meals (participating hotels)
  Enjoy a free, delicious meal provided by the hotel during each scheduled shift.
• Recognition & Rewards Program
  Our team members are regularly acknowledged through performance awards, milestone celebrations, and incentive programs that recognize excellence and dedication.

Schedule & Hours:

This position is Full-time. The role follows a rotating schedule (Monday-Sunday). Ability to work any scheduled day of the week and time of day, including holidays, based on business needs is required.

Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws