Croatian Speaking Customer Service for Streaming Services - Work In Greece

Mercier Consultancy MD is excited to offer a fantastic opportunity for Croatian Speaking Customer Service Representatives for a leading Streaming Services provider, with the chance to work in stunning Greece. This position is ideal for individuals passionate about digital entertainment and delivering exceptional customer support. As a representative, you will assist customers in Croatian with their inquiries regarding streaming services.

• Handle customer inquiries related to streaming service subscriptions, content access, billing, and technical issues via phone, email, and chat in Croatian.
• Provide clear and helpful guidance on account management, service features, and troubleshooting steps.
• Resolve customer complaints and issues efficiently to ensure high satisfaction levels.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to improve customer experience and service delivery.
• Stay up-to-date with streaming service updates, new releases, and industry trends to assist customers effectively.

• Fluency in Croatian (both written and spoken) is essential; proficiency in English is a plus.
• Previous customer service experience, preferably in the streaming or digital entertainment sector.
• Strong communication skills and a friendly, patient approach to customer interaction.
• Problem-solving skills to effectively address customer issues.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Familiarity with streaming platforms and customer service tools is desirable.
• Willingness to work flexible hours, including weekends and holidays if required.
• Relocation to Greece is required for this position.