JOB DETAILS

Director of Shelters and Housing

CompanyChristie Ossington Neighborhood Centre
LocationToronto
Work ModeOn Site
PostedApril 9, 2026
About The Company
Founded in 1994, The Christie Ossington Neighbourhood Centre is a multi-service organization located in Toronto’s West end providing community based programming for everyone. We welcome all, including all demographics, social classes, status, gender and gender identification, ethnic background, religion, and age. As well we provide exceptional programming for high-needs children, youth-at-risk, homeless men and women, vulnerable community members, newcomers, or anyone who might require extra support. The Centre was incorporated in 1997 as a non-profit organization, gained charitable status in 2002 and became a United Way member agency in 2001. The Centre is governed by an elected Board of Directors largely consisting of local residents who reflect the diversity of the catchment area. It works from a community-capacity building framework to actively engage community members in program development, delivery, and evaluation. The Christie Ossington Neighbourhood Centre is dedicated to building upon the strengths and vision of community members to improve the quality of life in the Christie Ossington community. By working in collaboration with residents, community institutions, agencies, local businesses and stakeholders, we will create a safe and healthy community.
About the Role

Position Title: Director, Shelters & Housing

Reports To: Executive Director
Location: Toronto, ON
Status: Full-Time, Non-Union

Join Our Team

Christie Ossington Neighbourhood Centre (CONC) is a dynamic, community-based organization providing integrated services including shelter, housing, food security, and community supports. We are committed to building inclusive, equitable communities and supporting individuals experiencing homelessness with dignity and respect.

We are seeking a Director of Shelters & Housing to lead our shelter and housing programs and play a key role in advancing our mission.

About the Role

Reporting to the Executive Director, the Director of Shelters & Housing provides leadership across multiple shelter and housing programs, including emergency shelters and transitional housing.

This is a senior leadership role responsible for ensuring programs operate safely, effectively, and in compliance with all regulatory and funding requirements. The Director leads a team of managers and supervisors in a unionized environment and works closely with internal departments and external partners, including the City of Toronto.

This role requires a balance of strategic thinking and strong operational leadership in a fast-paced, high-demand environment.

Key Responsibilities

  • Provide leadership and oversight of shelter and housing programs across multiple sites
  • Ensure high-quality, safe, and accessible service delivery for clients
  • Lead program managers and supervisors, supporting performance, accountability, and team development
  • Oversee labour relations matters, including collaboration with union representatives
  • Ensure compliance with all applicable standards, legislation, and funding requirements
  • Lead incident response and support teams through complex operational challenges
  • Manage program budgets, including planning, monitoring, and resource allocation
  • Provide strategic oversight of funding and reporting activities, working with the Fundraising and Resource Development Manager
  • Build and maintain strong relationships with funders, community partners, and system stakeholders
  • Represent CONC within the Toronto shelter and housing system
  • Collaborate with internal teams including HR, Finance, and Operations to support effective service delivery

What You Bring

  • 10+ years of leadership experience in social services, housing, or a related sector
  • Experience managing multi-site programs in complex, high-pressure environments
  • Experience working in a unionized environment
  • Strong understanding of homelessness, mental health, and community-based service delivery
  • Proven ability to lead teams, manage competing priorities, and make sound decisions under pressure
  • Experience working with government funders and navigating complex systems
  • Commitment to equity, inclusion, and trauma-informed approaches


Why Join CONC

  • Opportunity to lead impactful programs serving the community
  • Collaborative and mission-driven work environment
  • Senior leadership role with organizational influence



Monday-Friday 09.00 am-05.00 pm
Key Skills
LeadershipStrategic PlanningOperational ManagementLabour RelationsBudget ManagementStakeholder ManagementCrisis ManagementTrauma-informed CareProgram DevelopmentComplianceTeam DevelopmentSocial ServicesHousing ManagementPerformance ManagementCommunity Engagement
Categories
Social ServicesManagement & LeadershipGovernment & Public Sector
Job Information
📋Core Responsibilities
The Director of Shelters & Housing provides leadership across multiple shelter and housing programs, ensuring safe and effective service delivery. They are responsible for managing budgets, overseeing labour relations, and maintaining strong relationships with community partners and government stakeholders.
📋Job Type
full time
📊Experience Level
10+
💼Company Size
127
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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