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JOB DETAILS

Resident Opportunities for Self-Sufficiency (ROSS) Coordinator

CompanyHCi Advisory Group

LocationLynchburg

Work ModeOn Site

PostedApril 18, 2026

About The Company

HCi Advisory Group (formerly Human Capital Initiatives) helps organizations unlock potential and deliver results. How? By collaborating closely with your team to develop fully customized, best-in-class strategies for achieving your immediate and long-term goals. HCi Advisory Group is a leader in the development and implementation of operational, organizational, and human capital management processes. Because our solutions are tailored to the unique needs of each client we serve, we build consensus, promote buy-in from stakeholders at all levels of the organization, and incorporate technology as needed to provide cost-effective solutions that yield tangible results.

About the Role

Are you a social worker or human services professional who's energized by direct community engagement? Do you thrive when you're out in the field, sitting at kitchen tables with families, connecting people to life-changing resources, and watching individuals transform their circumstances? If so, LRHA wants to hear from you.We're looking for a passionate, people-first ROSS (Resident Opportunities for Self-Sufficiency) Coordinator to join our team and serve as a catalyst for economic independence among our residents. This is a hands-on, relationship-driven role rooted in the community.What You'll Actually Be DoingThis role is active, dynamic, and deeply human. Your days will rarely look the same. You'll spend significant time out in the community, in residents' homes, at community events, at partner agency offices, and at LRHA properties, building trust and removing barriers to self-sufficiency. Specifically, you will:<ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="text-align: justify; mso-list: l3 level1 lfo1; tab-stops: list .5in;">Meet residents where they are by conducting in-home visits, phone interviews, and one-on-one meetings to assess needs across areas like employment, finances, housing stability, childcare, and health</li><li class="MsoNormal" style="text-align: justify; mso-list: l3 level1 lfo1; tab-stops: list .5in;">Develop individualized case plans that help residents identify their strengths, address barriers, and build toward economic independence and, where applicable, homeownership</li><li class="MsoNormal" style="text-align: justify; mso-list: l3 level1 lfo1; tab-stops: list .5in;">Connect residents to real resources, making meaningful referrals to employment programs, financial literacy services, early childhood education, mental health support, and more</li><li class="MsoNormal" style="text-align: justify; mso-list: l3 level1 lfo1; tab-stops: list .5in;">Build and sustain community partnerships with local nonprofits, businesses, faith communities, and service agencies to expand the resources available to residents</li><li class="MsoNormal" style="text-align: justify; mso-list: l3 level1 lfo1; tab-stops: list .5in;">Plan and facilitate workshops, trainings, and community events on-site at LRHA properties and throughout the Lynchburg community</li><li class="MsoNormal" style="text-align: justify; mso-list: l3 level1 lfo1; tab-stops: list .5in;">Support resident leadership by serving as an advisor and liaison to Resident Councils</li><li class="MsoNormal" style="text-align: justify; mso-list: l3 level1 lfo1; tab-stops: list .5in;">Document and track your impact through accurate case notes, participation records, and grant reporting, ensuring program accountability and continuous improvement</li><li class="MsoNormal" style="text-align: justify; mso-list: l3 level1 lfo1; tab-stops: list .5in;">Promote early childhood development by educating and connecting families with young children to appropriate learning and development resources</li></ul>Who You AreYou are a natural connector. You lead with empathy, but you're also organized and accountable. You understand the complex, intersecting challenges facing low-income families, and you're equipped, and motivated to help navigate them.You bring:<ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="text-align: justify; mso-list: l2 level1 lfo2; tab-stops: list .5in;">A genuine passion for community-based social services and resident empowerment</li><li class="MsoNormal" style="text-align: justify; mso-list: l2 level1 lfo2; tab-stops: list .5in;">Strong case management skills, including intake, assessment, goal-setting, and follow-up</li><li class="MsoNormal" style="text-align: justify; mso-list: l2 level1 lfo2; tab-stops: list .5in;">The ability to build trust quickly with individuals from diverse backgrounds and circumstances</li><li class="MsoNormal" style="text-align: justify; mso-list: l2 level1 lfo2; tab-stops: list .5in;">Comfort working independently in the community and collaborating closely with a team</li><li class="MsoNormal" style="text-align: justify; mso-list: l2 level1 lfo2; tab-stops: list .5in;">Solid knowledge of local and regional social service resources or a strong drive to learn them</li><li class="MsoNormal" style="text-align: justify; mso-list: l2 level1 lfo2; tab-stops: list .5in;">Professional communication skills, both written and verbal</li><li class="MsoNormal" style="text-align: justify; mso-list: l2 level1 lfo2; tab-stops: list .5in;">Competency in MS Word, Excel, and Outlook, with the ability to learn new software as needed</li></ul>Qualifications<ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="text-align: justify; mso-list: l0 level1 lfo3; tab-stops: list .5in;">Required: Bachelor's degree in Social Work, Counseling, Human Services, or a related field, plus at least 3 years of experience in case management or direct services with low-income individuals or families</li><li class="MsoNormal" style="text-align: justify; mso-list: l0 level1 lfo3; tab-stops: list .5in;">An equivalent combination of education, training, and relevant experience may be considered</li><li class="MsoNormal" style="text-align: justify; mso-list: l0 level1 lfo3; tab-stops: list .5in;">Valid driver's license and insurability under LRHA's vehicle plan (local travel is a regular part of this role)</li></ul>Important: What This Role Is (and Isn't)This is a fully on-site, community-facing position, not a remote or hybrid role, and not primarily an administrative one. While documentation and reporting are essential components, the heart of this job is direct engagement with residents and community partners. You should expect to spend meaningful time outside the central office, working in LRHA communities and across Lynchburg.Office hours: Monday–Friday, 8:00 AM–5:00 PM, reporting to LRHA's central office with regular community-based work throughout the week.Compensation & Benefits<ul style="margin-top: 0in;" type="disc"><li class="MsoNormal" style="text-align: justify; mso-list: l1 level1 lfo4; tab-stops: list .5in;">Starting hourly wage: $20.00–$26.00/hour; commensurate with experience and qualifications</li><li class="MsoNormal" style="text-align: justify; mso-list: l1 level1 lfo4; tab-stops: list .5in;">Generous retirement plan</li><li class="MsoNormal" style="text-align: justify; mso-list: l1 level1 lfo4; tab-stops: list .5in;">Medical, dental, vision, and life insurance</li><li class="MsoNormal" style="text-align: justify; mso-list: l1 level1 lfo4; tab-stops: list .5in;">Paid time off and holidays</li><li class="MsoNormal" style="text-align: justify; mso-list: l1 level1 lfo4; tab-stops: list .5in;">A mission-driven team committed to making Lynchburg a place where every resident has the opportunity to thrive </li></ul>Lynchburg Redevelopment & Housing Authority is an Equal Opportunity Employer / Equal Housing Opportunity provider. We welcome applicants who reflect the communities we serve.Ready to put your social services skills to work for lasting community change? Apply today and help Lynchburg residents build the futures they deserve.

Key Skills

Case managementCommunity engagementSocial workHuman servicesAssessmentGoal-settingRelationship buildingResource coordinationCrisis interventionGrant reportingCommunicationMS WordExcelOutlook