Community Liaison/Home Care Community Partner

Description

Come join the Hillendale Home Care team! We are a home care agency working with senior care clients in Contra Costa and Alameda counties and we’re looking for a dynamic Home Care Community Partner to join our sales team in maintaining, growing, and developing new community partner relationships for sales growth.

The Home Care Community Partner will work with existing community partners to generate referrals for Hillendale, as well as develop new partnerships with local healthcare and senior care communities as well as elderly care industry professionals, organizations and establishments (ex. Geriatric Care Managers, independent/assisted/skilled living facilities, hospitals, concierge doctors, etc).

What You’ll Be Doing:

• Responsible for business development within the senior care community including establishing partners and networks for direct client referrals and new service starts.
• Responsible for maintaining existing community partnerships and developing new partnerships and services within the region.
• Partner with Sales and Client Care leadership to align pricing plans to meet the demands of the market with a focus on gross margin.
• Review, update, and maintain current product and service offerings for clients and families, ensuring that all internal partners are appropriately trained on products and services offered.
• Responsible for working with community partners and clients to find the right care solutions and building relationships for business retention.
• Generate regular streams of new business by providing exemplary client service, regular referral marketing to the community, and leading and participating in community outreach events to spread brand awareness.
• Call on and develop new referral accounts in the local healthcare and senior care community with elder care industry professionals, organizations and establishments (ex. Geriatric Care Managers, independent/assisted/skilled living facilities, hospitals, concierge doctors, etc).
• Communicate with family members and Client Care team to refine and improve client’s lives, ensuring a high client satisfaction based upon key performance metrics.
• Work with the Client Care team regarding new clients, renewal of current clients, and any new products or services added as part of the care plan.
• Represent Hillendale at community events, upholding company values and high standards of care.
• Maintain accurate records on all prospective and active clients and referral sources.
• Present sales and other metrics to senior leadership including dashboard reporting.

What Hillendale Provides:

• Highly competitive salary with incentive comp
• Full-time opportunity with a growing company and innovative team
• Healthcare benefits
• 401(k) plan
• Paid time off
• Company holidays
• Fun, collaborative work environment

Requirements

Experience, Skills, and Education:

• Bachelor's Degree in business management, marketing management or similar field.
• 4+ years prior experience in a business development, account management, sales, and/or marketing role within the home care industry.
• Innovative business development skills with proven track record of new client acquisition and retention of existing clients through community partnerships and new business prospects.
• Excellent communication skills and the ability to anticipate the needs of customers
• Strong sense of urgency and drive to grow the business
• Demonstrated strong analytical skills.
• Possess strong problem solving skills and the ability to make sound judgment calls.
• Strong organizational and time management skills.
• Experience working in customer service programs and databases (CRM)
• Advanced skills in Excel; solid experience working in Google Suite (Docs, Sheets, Slides, Gmail).
• Must have clear driving record.