JOB DETAILS

Firearms Sales Associate

CompanyFrontier Justice LS LLC
LocationLee's Summit
Work ModeOn Site
PostedApril 15, 2026
About The Company
Faith. Family. Freedom. As the Midwest’s premier firearms destination, Frontier Justice features one of the safest, cleanest and best-managed firearms ranges in the nation. Range access is open to both members and the general public with tactical lanes and a simulator available as well. Classes and education are available with an emphasis on first-time firearms owners, women and families. Our upscale firearms club provides membership privileges including lane reservations, an exclusive member lounge with locker storage, and discounted classes and services. Frontier Justice also features the largest selection of unique firearms for sale in Kansas City - displayed in custom pinwheel-shaped cases allowing customers to get up close and personal with their potential purchase. Frontier Justice was developed with the goal of nation-wide expansion with a focus on the Midwest and Central regions. Our second location opened at the end of 2017 in Kansas City, Kansas, with future development shortly thereafter.
About the Role

Description

Reports to: General Manager


POSITION SUMMARY


The Firearms Sales Associate is responsible for providing exceptional client service, maintaining strong product knowledge, and ensuring full compliance with all federal and state firearms regulations. This position plays a vital role in creating a positive client experience through informed sales support, education on firearms safety, and effective collaboration with team members.

A solid working knowledge of firearms, or the ability and willingness to be trained, is essential for success in this role.


PRIMARY ACCOUNTABILITIES


Achieves Results


· Engage with clients through multiple channels, including in-person, phone, email, and live chat.

· Respond promptly and professionally to client inquiries, concerns, and complaints, striving for effective and timely resolution.

· Assist clients with placing orders, tracking shipments, and processing returns or exchanges.

· Develop and maintain a thorough understanding of the company’s firearms and related products to meet client needs.

· Educate clients on product features, benefits, and safe handling practices.

· Identify opportunities to cross-sell or upsell firearms, accessories, memberships, and range services.

· Stay current with new product releases, market trends, and industry best practices.

· Support client satisfaction initiatives through follow-up, surveys, and retention efforts.


Operational Excellence


· Accurately record client interactions, transactions, and feedback in company systems.

· Enter and update client information in databases; generate reports summarizing sales activity and client trends.

· Maintain accuracy in all POS transactions and uphold compliance with company policies and firearms sales regulations.

· Ensure all documentation, including federal Form 4473 and other compliance records, is completed accurately and in accordance with ATF requirements.

· Adhere to all company policies, range safety protocols, and state/federal regulations regarding firearms sales and handling.

· Participate in ongoing training programs, product education, and skill development opportunities.

· Provide feedback to management regarding operational improvements and client service trends.

· Maintain store and display organization, ensuring merchandise is well-stocked, secure, and presented to brand standards.


Relationships


· Build and maintain positive, professional relationships with clients, VIP members, and the general public.

· Collaborate with team members and other departments to ensure a seamless and informed client experience.

· Foster a respectful, supportive, and teamwork-driven environment across departments.

· Professionally and discreetly de-escalate difficult or tense situations with clients or staff.

· Represent Frontier Justice’s core values of faith, family, and freedom in all client interactions.

Requirements

Required

  • High school diploma or equivalent, college degree/hours preferred
  • 21 years of age or older
  • Comfortable working around firearms with a strong commitment to enforcing safety practices
  • Excellent interpersonal and communication skills
  • Ability to remain composed and courteous in a high-traffic, high-responsibility environment
  • Ability to individually lift weights up to 35 lbs. regularly, or perform a team lift for anything over
  • Ability to stand on your feet for extended periods on hard concrete floors
  • Willingness to work non-traditional hours (evenings/weekends/holidays)

Preferred

  • Prior experience in retail, customer service, or firearms sales
  • Familiarity with federal and state firearm laws and regulations
  • Experience with 4473 forms and firearms compliance procedures
  • Knowledge of firearms, ammunition, and range operations
  • Previous Range Safety Officer certification or experience a plus

Frontier Justice is an equal opportunity employer committed to promoting a safe and respectful workplace for all team members and clients.

Key Skills
Firearms safetyCustomer serviceSales supportComplianceProduct knowledgeCommunicationInterpersonal skillsPOS systemsRecord keepingConflict resolutionInventory managementATF regulationsForm 4473 processing
Categories
RetailSalesCustomer Service & SupportSecurity & Safety
Job Information
📋Core Responsibilities
The Firearms Sales Associate provides exceptional client service while ensuring full compliance with federal and state firearms regulations. They are responsible for educating clients on product features and safety, managing transactions, and maintaining store organization.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
42
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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