Sales Support Specialist

Description

Imagine working for a large tier-1 supplier in the exciting world of automobile manufacturing. If you enjoy working in a collaborative and respectful environment with great team members, this could be the opportunity for you. Futaba North America provides management support to its automotive parts production companies in North America. The Futaba Group leverages its core technologies such as stamping and welding to create value added products that are in line with the needs of consumers, deliver peace of mind, and promote environmental initiatives that contribute towards a sustainable society. 

We are looking for a Sales Support Specialist to function as a business-to-business professional for our larger accounts. The purpose of this position is to maintain positive and engaging relationships with our customers by supporting them through every customer life cycle stage. This position does not require any cold calling or prospecting; rather you are working with establish accounts.  This position will be based at our headquarters office located in Bloomingdale, IL. Major responsibilities are as follows:

• Develop and maintain working relationships with existing OEM clients.
• Implement sales strategies with assigned customers.
• Lead all aspects of the quotation process, including collaborating with others in solution development, pricing management, and cost recovery.
• Interface with other departments to allocate and understand costs associated with current and new business.
• Evaluate cost and fixes strategy to recover additional margins.
• Compile sales information and perform profit analysis.
• Ensure external quality and delivery targets are met.
• Manage customers’ experiences by proactively providing pre and post purchase support. Respond to customers’ questions and concerns and take appropriate action to resolve issues.
• Track open commercial items.
• Coordinate requests for trade and supply chain surveys, meetings, and other deliverables.
• Maintain communications with management and sales team on progress, issues, delays, and other pertinent information. 
• Maintain communications with overseas parent company as needed.
• Maintain business and products knowledge to attain meaningful insights, make informed decisions, enhance productivity, and strengthen overall skillset.
• Comply with company policies and procedures and safety and housekeeping requirements.
• Perform other projects and sales activities as assigned.
• Occasional travel to meet with clients or potential clients and visit manufacturing sites is required.

Requirements

If you are known as an exceptional employee who produces great work and believes in adding value to everything you do, we want you to join our growing team and share in our vision. The ideal candidate will have 2 or more years of sales, customer service, and/or analyst experience along with solid relationship building skills. Experience in the automotive parts industry or with OEMs is a plus. Must possess excellent written and verbal communications along with solid organizational skills, follow though, and attention to details. An Associate’s Degree or higher is preferred. Strong proficiency in Excel is required. Working knowledge of Word, PowerPoint, and Outlook is preferred. Exposure to customer portals, ERP systems, Power BI, and/or Tableau is a plus.  

The starting pay range is $29 to $33 hour depending on knowledge, skills, and abilities. (This is not a commissioned position.)  Our full-time employees enjoy a competitive benefits plan that includes 4 medical plans, 2 dental plans, a vision plan, company paid basic life insurance, company paid short term disability insurance, 401(k) plan with company match, paid vacation, paid personal days, paid holidays, and more! The work schedule is generally Monday – Friday with a flexible starting time. Must be able to work some extended hours as needed. Qualified candidates are requested to email their cover letter and resume. No phone calls please. Equal Opportunity Employer.

Website: https://www.futabanorthamerica.com