JOB DETAILS

Medical Receptionist

CompanyAmerican Family Care Hickory
LocationHickory
Work ModeOn Site
PostedJune 14, 2026
About The Company
Starting with a single location in Alabama in 1982, American Family Care (AFC) has pioneered the concept of non–emergency room urgent care. With its 2013 acquisition of the Doctors Express franchise, AFC is the nation’s leading provider of urgent care and accessible primary care with more than 370 clinics and 1,500 in-network physicians caring for more than 4 million patients a year. Ranked by Inc. Magazine as one of the fastest growing companies in the U.S., AFC’s stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
About the Role
Benefits:
  • Bonus based on performance
  • Dental insurance
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
Benefits/Perks
  • Great small business work environment 
  • Flexible scheduling
  • Paid time off, health insurance, dental insurance, retirement benefit, and more!
 
Company Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. 
 
Job Summary
To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts.  Maintain patient flow.  Provide positive patient relations.
 
Responsibilities 
  • Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
  • Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
  • Register patients, update patient records, verify insurance accurately and timely, and check patients out 
  • Determine, collect, and process patient payments and address collection and billing issues
  • Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
  • Balance daily patient charges (cash, check, credit cards) against system reports
  • Complete closing procedures by preparing closing documentation and submitting required reports
  • Complete cash control procedures and secure financial assets
  • Maintain complete and accurate documentation
  • Other duties and responsibilities as assigned
 
Qualifications
High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance.  Clear and articulate phone mannerisms.  
 
Compensation: $16.00 - $18.00 per hour




Key Skills
Patient registrationInsurance verificationPayment collectionMedical records maintenanceCustomer serviceMicrosoft OfficeData entryCash handlingBillingAppointment schedulingDocumentationCommunication
Categories
HealthcareAdministrativeCustomer Service & Support
Benefits
BonusDental insuranceFree uniformsHealth insurancePaid time offTraining & developmentVision insuranceRetirement benefit
Job Information
📋Core Responsibilities
The medical receptionist is responsible for checking patients in and out, verifying insurance, and collecting payments. They also maintain patient records, manage patient flow, and ensure accurate daily financial documentation.
📋Job Type
full time
💰Salary Range
$16 - $18
📊Experience Level
0-2
💼Company Size
1167
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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