Rod & Hammer's Tasting Room Associate

Description

Guest Experience and Service

• Deliver exceptional, personalized customer service.
• Lead guests through engaging whiskey tasting experiences
• Educate guests on whiskey, production methods, and brand history
• Provide thoughtful recommendations and upsell products and experiences
• Handle guest concerns professionally and escalate when needed

Sales and Membership

• Drive bottle and merchandise sales
• Promote and enroll guests in the whiskey club
• Meet or exceed individual and team sales goals

Operations

• Operate POS system accurately and efficiently
• Handle cash and process transactions responsibly
• Maintain cleanliness and organization of the tasting room
• Support opening and closing procedures
• Assist with setup and breakdown of service areas
• Maintain knowledge of current menu offerings, specials, and promotions

Requirements

• 2-3 years of restaurant or hospitality experience (tasting room experience preferred)
• Passion for whiskey, spirits, and hospitality
• Strong communication and interpersonal skills
• Ability to multi-task and thrive in a fast-paced environment
• Professional, positive, and team-oriented attitude
• Must be at least 21 years of age
• RBS Certification required
• California Food Handler (ServSafe) certification required