Inside Sales Nursery Landscape Garden Center

Description

Northern Nurseries, a division of The Robert Baker Companies, is seeking a full-time, year-round Inside Sales Representative to join one of the largest landscape supply companies in the Northeast.

We provide a one-stop shopping experience for landscapers, offering the region’s largest selection of trees, evergreens, flowering shrubs, perennials, pavers, grass seed, fertilizers, soil conditioners, and more. We are looking for someone who can contribute to our high standards of service and operational excellence.

Overview

You will work closely with the Site Manager, General Manager, Purchasing Department, and customer service teams across The Robert Baker Companies. Building strong customer relationships—especially with accounts identified as high priority—is a key part of this role.

Responsibilities

• Provide exceptional customer service by handling incoming calls, greeting customers, identifying needs, writing orders, and coordinating loading or pickup.
• Actively solicit quotes from assigned accounts and respond promptly to all quotation requests.
• Collaborate with the Site Manager, General Manager, and Purchasing Department to maximize sales opportunities and profit margins.
• Work within established margin guidelines.
• Coordinate with customer service teams at The Robert Baker Company and Medford Nurseries when necessary to secure company-wide orders.
• Locate product and communicate with Purchasing to fulfill customer requests.
• Answer inquiries, make proactive sales calls, recommend substitutions, and promote add-on sales.
• Schedule deliveries and direct shipments.
• Tag and secure materials for delivery or pickup.
• Provide technical support to customers, including occasional visits to job sites or places of business.
• Participate in local trade association meetings and trade shows.
• Monitor site standards and report issues to the Site Manager (irrigation, spacing, plant health, debris, signage, etc.).
• Assist with markdowns, promotions, and identifying items for site specials.
• Support merchandising efforts, including showroom displays, signage accuracy, and seasonal product presentation.
• Participate in ongoing training to develop strong product knowledge across the full Northern Nurseries line.
• Perform additional duties as assigned by the Site Manager.

 Northern Nurseries is willing to assist with relocation expenses.

Requirements

• 3–5 years of experience in retail, wholesale, or distribution sales/operations within the nursery or landscape industry.
• Strong working knowledge of horticulture.
• Ability to plan, prioritize, and manage multiple tasks.
• Comfortable working in a fast-paced environment with seasonal demands.
• Ability to work independently while contributing to a collaborative, team-oriented environment.
• Demonstrated ability to lead, delegate, and support management responsibilities when needed.