Service Desk - Process Trainer

1.      Technical Background (Strong technical background in IT Service management, with experience in service desk operations)

2.      Good Presentation and training delivery skills

3.      Should also be familiar with various ticketing systems, cybersecurity principles, and remote support tools

4.      Proven experience in designing, developing and delivering training programs

5.      Prior experience in maintaining and analyzing historic training data is highly desirable

6.      Experience in Creating SOPs and Knowledge Base Articles

·        Experience in working in Service Desk Environment.

·        Excellent Communication skills, Presentation and Interpersonal skills

·        Ability to adapt to changing priorities, technologies according to business needs

·        Ability to manage stakeholders and be responsive to business urgency

·        Self-starter– Must be able to start and manage multiple tasks at the same time

·        Inclination for learning and passion for knowledge facilitation