JOB DETAILS
Systems Support Specialist
CompanyOld Mutual Limited
LocationLilongwe
Work ModeOn Site
PostedApril 13, 2026
About The Company
Old Mutual Limited is a premium pan-African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries. We have been helping our customers achieve their lifetime financial goals for over 170 years by investing their funds in ways that create positive futures for them, their families, their communities and broader society.
In this way, we significantly contribute to improving the lives of our customers and their communities while ensuring a sustainable future for our business.
We employ more than 30 000 people and operate in 14 countries across two regions Africa (South Africa, Namibia, Botswana, Zimbabwe, Kenya, Malawi, Tanzania, Nigeria, Ghana, Uganda, Rwanda, South Sudan and eSwatini) as well as Asia (China)
So why work here?
We believe you can shape the future with us – a future where we build a better Africa together. That’s why we’re committed to creating opportunities that will give you an edge on the rest. Once you’re part of our team, you will have access to the best breed of advice, tools and frameworks that will equip you to be your exceptional best. #MomentsThatMatter
About the Role
Lets Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
The successful candidate will be responsible for managing and supporting core lending and finance systems, ensuring system stability, data integrity, and efficient operations. The role includes providing user support, overseeing system governance and compliance, coordinating with vendors and stakeholders, and supporting system enhancements, testing, and the implementation of new products and processes.The job will include the following duties and responsibilities:
Core Lending and Business Systems Management
- Owning the day-to-day management of the Musoni Loan Management System (LMS), ensuring system stability, data accuracy, and availability.
- Supporting and maintaining the OMFIN Loan Origination Engine, including product configuration, rule changes, and user access management.
- Overseeing Collections and Recoveries systems, ensuring workflows, reporting, and integrations function as intended.
- Acting as the primary point of contact for system vendors and implementation partners.
Finance Systems Support
- Supporting the operation and integrity of Microsoft Dynamics 365 (D365) and related finance systems for OMFIN.
- Working closely with Finance to ensure accurate system postings, reconciliations, and reporting.
- Assisting with system enhancements, upgrades, and issue resolution relating to finance platforms.
User Support and Operational Enablement
- Providing first- and second-line system support to business users across Operations, Credit, Finance, and Collections.
- Troubleshooting system issues, coordinating fixes with vendors, and tracking resolution to closure.
- Developing basic user guides, SOPs, and training material to support effective system usage.
Systems Governance and Controls
- Ensuring appropriate access controls, role-based permissions, and segregation of duties across systems.
- Supporting system-related audit requests and internal control reviews.
- Assisting in ensuring compliance with Group IT, data governance, and security standards.
Enhancements, Testing, and Change Management
- Supporting system changes, configurations, and upgrades, including user acceptance testing (UAT).
- Coordinating testing of new products, rules, and process changes within the systems.
- Maintaining documentation of system configurations and changes.
Stakeholder and Group Collaboration
- Liaising with Group IT, Risk, Finance, and external service providers to align systems with business and governance requirements.
- Providing regular system status updates to management.
- Supporting system readiness for new product launches and pilots.
Key Skills and Competencies
- Strong understanding of lending systems and workflows (origination, servicing, collections).
- Practical exposure to finance systems, preferably Microsoft Dynamics 365.
- Good problem-solving and analytical skills.
- Ability to translate business requirements into system configurations.
- Strong coordination and vendor management skills.
- High attention to detail and data integrity.
- Good communication skills and ability to work across functions.
- Guides and directs the development, production and credit aspects of the organization’s products and services
Qualifications and Experience
- Minimum of a degree in Information Systems, Computer Science or any related qualification from a recognized institution.
- Certification in IT security , Cloud Computing , ITIL or Agile.
- Minimum of 3 years practical experience in IT systems, or business systems support role.
- Experience in supporting core banking, lending, or financial services systems
- Exposure to loan management systems, origination platforms, or collections systems is an advantage.
Skills
Business Systems, Data Integrity, Problem Resolution, Systems Support, User Acceptance Testing (UAT)Competencies
CollaboratesCommunicates EffectivelyDecision QualityEnsures AccountabilityManages ComplexityOptimizes Work ProcessesPlans and AlignsTech SavvyEducation
Bachelor of Information Technology (BIT): Information Technology And Computer Science: Information Technology Management (Required)Closing Date
23 April 2026 , 23:59The Old Mutual Story!
Key Skills
Business SystemsData IntegrityProblem ResolutionSystems SupportUser Acceptance TestingVendor ManagementMicrosoft Dynamics 365Loan Management SystemsSystem GovernanceTechnical TroubleshootingProcess ImprovementStakeholder ManagementIT SecurityCloud ComputingITILAgile
Categories
TechnologyFinance & AccountingCustomer Service & SupportSoftware
Job Information
📋Core Responsibilities
The successful candidate will manage and support core lending and finance systems, ensuring system stability, data integrity, and operational efficiency. They will also provide user support, oversee system governance, and coordinate with vendors and stakeholders to implement system enhancements.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
18132
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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