JOB DETAILS

Helpdesk Technician

CompanyBeltone New England
LocationWarwick
Work ModeOn Site
PostedApril 13, 2026
About The Company
Owned by Brian Snowden, Beltone New England is one of the largest and most respected dispenserships within the Beltone network, proudly operating 55 locations across eight states: Rhode Island, Massachusetts, Maine, New Hampshire, Connecticut, Virginia, North Carolina, and South Carolina. We specialize in providing the most advanced hearing aid technology available, paired with exceptional patient care and personalized service. Our team is made up of passionate Hearing Care Practitioners (HCPs), Patient Care Coordinators (PCCs), leadership professionals, and dedicated support staff—all united by a shared mission to improve lives through better hearing. With a strong foundation of experienced, long-tenured team members and a welcoming environment for new talent, we foster a culture of growth, collaboration, and purpose. At Beltone New England, our core values shape everything we do: we are Honest, Confident, Dedicated, Fun, and Colorful. These values not only guide how we treat our patients but also how we support and uplift one another as a team.
About the Role

Description

$19.00/hr

Five, 8-hour days; 40 Hours/Week


Company Overview:

Beltone takes great pride in being the premier and most trusted provider of hearing aids. Our core focus is bringing people

back into lives conversations, and we do so by providing innovative and personalized hearing solutions to individuals across

New England.


Position Overview:

We are looking for an individual who is passionate about technology and loves to learn new things! As an applicant for this

position, you should have experience in troubleshooting computer systems, preferably in a business environment.

Along with technical support, this individual would be an important part of a small team that is excited to use technology to

innovate and challenge the status quo.


Job Description:

Configure and maintain equipment like PCs, printers, scanners, IP based telephones, and network equipment. Assist with

installation, troubleshooting and support for hardware, software, networks and medical equipment. Troubleshoot,

document and resolve technical issues with local and remote equipment. Provide end-user support for a variety of

web applications. Assist in implementing projects. Assist in planning, timelines and documenting when applicable. Assist in

office remodels/build outs and computer rollouts. Assist in training and user education on topics such as security awareness,

business efficiencies using technology, and etiquette.

Requirements

Competencies:

  • Analytical Skills - Ability to use thinking and reasoning to solve a problem.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Decision Making - Ability to make critical decisions while following company procedures.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Core Values - Must be able to carry and convey the core values of our team.. 

Core Values:

Core values are our fundamental beliefs as an organization. They personify who we are and who we strive to be. As an applicant, think deeply about how these values might apply to you.

  1. Colorful
  2. Fun
  3. Dedicated
  4. Caring
  5. Honesty
Key Skills
TroubleshootingHardware supportSoftware supportNetwork supportPC maintenancePrinter maintenanceScanner maintenanceIP telephone supportTechnical documentationEnd-user supportProject implementationSecurity awareness trainingAnalytical skillsCommunicationDecision makingDetail oriented
Categories
TechnologyCustomer Service & SupportHealthcare
Job Information
📋Core Responsibilities
The technician will configure and maintain hardware such as PCs, printers, and network equipment while providing end-user support for various applications. They will also assist in project implementation, office remodels, and user training on technology and security.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
126
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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