JOB DETAILS

Sales and Service Consultant

CompanyRoyal Automobile Club of Queensland (RACQ)
LocationAustralia
Work ModeOn Site
PostedApril 13, 2026
About The Company
RACQ is one of Australia’s most trusted brands owned by and working for the benefit of our more than 1.7 million members. Our purpose, ‘to drive a positive future for all Queenslanders’, guides our strategy, operations, products, and the way our people show up every day on the road, on the phone and in our stores supporting members with their insurance, roadside, banking and solar energy needs. Access information relating to our complaints process here: http://racq.com/feedback.
About the Role

Ready for more than just a job?

At RACQ, we’re driven by purpose, making a real impact every single day. Join a team that’s supportive, inclusive, and genuinely passionate about helping others. If you’re looking for a fresh challenge, this is your opportunity to build new skills, grow your career, and shape a future you’re proud of.

About the Role:
Looking to launch your career in a role that truly makes a difference? Join our warm and welcoming Member Assistance team as a Sales and Service Consultant, you’ll be the first point of contact for our valued members, helping them find the right solutions across our trusted range of products and services.
This is an entry-level opportunity perfect for someone eager to grow. No contact centre experience? No worries! If you bring a positive attitude, a passion for helping others, and a willingness to learn, we’ll provide all the training and support you need to thrive.
You’ll gain confidence, develop in-demand skills, and be part of a team that celebrates wins and supports each other every step of the way.

Hours, Training and Location:

  • Start date 25th May with interviews scheduled to run on 29th April, so apply now!
  • Rate of pay is $33.53 per hour + super + penalty rates
  • Full time positions, 37.5 hours per week, 5 days a week, 8 hours a day including unpaid lunch break
  • Monday to Saturday (every second Saturday with a mid-weekday off)
  • 50%25 loading applies to Saturday rostering 
  • Rotating shifts, with start times between 6:30am and 10:00am
  • Finish times between 2:30pm and 6:00pm
  • Supported onsite training at our Eight Mile Plains location
  • Hybrid work from home – combination of onsite and at home after 3 – 6 months, based on performance.

What You’ll Be Doing:

  • Chatting with members to understand their needs and offer tailored solutions
  • Creating positive experiences with every interaction
  • Staying up to date with RACQ’s products and services

About You:

  • Friendly, engaging, and genuinely enjoy helping others
  • Calm under pressure and quick to bounce back from challenges
  • Eager to learn and grow in a fast-paced, team-focused environment
  • Confident using computers and communicating clearly
  • Hold a minimum Year 12 High School Certificate

Why join RACQ?
RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we’re built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We’re evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you’ll find a flexible, inclusive workplace where everyone is valued, supported and empowered to thrive. Learn more about our culture and our commitment to diversity and inclusion at https://www.racq.com.au/about-us

Why you’ll love working at RACQ:

At RACQ, we support your work, wellbeing and career through benefits that matter.

  • Free RACQ roadside assistance from day one 
    Enjoy complimentary RACQ Everyday Roadside Assistance, renewed annually. 
  • Exclusive employee discounts 
    Access discounts across RACQ products and partner offers including banking, insurance, solar, vehicle care, retail and travel. 
  • Wellbeing that goes beyond the basics 
    Take advantage of onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance. 
  • Flexibility that works for real life 
    Our weFLEX approach supports balance, performance and collaboration whether you’re working from home, the office, or a mix of both.

Explore all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits

Ready to apply to do good stuff daily?   
Successful candidates will be asked to complete background checks to progress their application.

Adjustments & Support 
We’re committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to careers@racq.com.au  for a confidential and supportive conversation or visit http://www.racq.com.au/about/careers/our-recruitment-process

#LIHybrid

Key Skills
Customer serviceSalesCommunicationProblem solvingComputer literacyRelationship managementActive listeningAdaptabilityTeamwork
Categories
Customer Service & SupportSalesFinance & Accounting
Benefits
Roadside assistanceEmployee discountsHealth checksFlu vaccinationsWellbeing resourcesPrivate health insurance discountFlexible work arrangements
Job Information
📋Core Responsibilities
You will act as the first point of contact for members, providing tailored solutions across a range of products and services. Your role involves creating positive member experiences while maintaining up-to-date knowledge of company offerings.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
2229
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
38 hours
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