JOB DETAILS

Remote Customer Service Representative

CompanyADF Medical Services Inc.
LocationSeattle
Work ModeRemote
PostedApril 13, 2026
About The Company
Practice Revenue Analysis and Identification Revenue Enhancement Plan Creation Patient/Physician Relations Projects Strategic Planning Content Development Referring Physician Database Creation & Analysis Publication Prep and Coordination Physician Liaison Representation Print/ Digital Marketing Material Design
About the Role

JOB OPENING — Remote Customer Service Representative ADF Medical Services Inc.

We're hiring a friendly and professional Remote Customer Service Representative to deliver outstanding support to our patients and clients from the comfort of your home. If you're a great communicator with a passion for helping people — we want you on our team.

Role: Remote Customer Service Representative

Department: Customer Support & Patient Services 📍 Location: Fully Remote 🕐 Type: Full-Time / Part-Time

What You'll Do:

  • Handle patient and client inquiries via phone, email, and chat channels
  • Provide accurate and helpful information on services, appointments, billing, and general support
  • Resolve customer concerns and complaints with empathy and professionalism
  • Document all interactions accurately in our CRM and support systems
  • Follow up with patients and clients to ensure full resolution and satisfaction
  • Escalate complex or sensitive issues to the appropriate department promptly
  • Maintain strict patient confidentiality in accordance with HIPAA guidelines
  • Meet and exceed customer satisfaction targets and service quality standards

What We Offer:

  • Competitive pay
  • Health, dental & vision benefits (full-time employees)
  • Paid time off & paid holidays
  • Flexible scheduling options
  • Supportive and collaborative remote team environment
  • Career growth and advancement opportunities within ADF Medical Services
Key Skills
Customer serviceCommunicationEmpathyProblem solvingCRM softwareData entryHIPAA complianceConflict resolutionPhone supportEmail supportChat support
Categories
Customer Service & SupportHealthcareAdministrative
Benefits
Health insuranceDental insuranceVision insurancePaid time offPaid holidaysFlexible schedulingCareer growth opportunities
Job Information
📋Core Responsibilities
Handle patient and client inquiries across multiple channels while providing accurate information on services and billing. Document all interactions in the CRM system and resolve concerns with empathy and professionalism.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
7
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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