JOB DETAILS

Remote Customer Service Representative

CompanyADF Medical Services Inc.
LocationDenver
Work ModeRemote
PostedApril 13, 2026
About The Company
Practice Revenue Analysis and Identification Revenue Enhancement Plan Creation Patient/Physician Relations Projects Strategic Planning Content Development Referring Physician Database Creation & Analysis Publication Prep and Coordination Physician Liaison Representation Print/ Digital Marketing Material Design
About the Role

JOB OPENING — Remote Customer Service Representative ADF Medical Services Inc.

We're hiring a friendly and professional Remote Customer Service Representative to deliver outstanding support to our patients and clients from the comfort of your home. If you're a great communicator with a passion for helping people — we want you on our team.

Role: Remote Customer Service Representative

Department: Customer Support & Patient Services 📍 Location: Fully Remote 🕐 Type: Full-Time / Part-Time

What You'll Do:

  • Handle patient and client inquiries via phone, email, and chat channels
  • Provide accurate and helpful information on services, appointments, billing, and general support
  • Resolve customer concerns and complaints with empathy and professionalism
  • Document all interactions accurately in our CRM and support systems
  • Follow up with patients and clients to ensure full resolution and satisfaction
  • Escalate complex or sensitive issues to the appropriate department promptly
  • Maintain strict patient confidentiality in accordance with HIPAA guidelines
  • Meet and exceed customer satisfaction targets and service quality standards

What We Offer:

  • Competitive pay
  • Health, dental & vision benefits (full-time employees)
  • Paid time off & paid holidays
  • Flexible scheduling options
  • Supportive and collaborative remote team environment
  • Career growth and advancement opportunities within ADF Medical Services
Key Skills
Customer serviceCommunicationEmpathyProfessionalismCRM softwareProblem solvingHIPAA complianceData entryConflict resolution
Categories
Customer Service & SupportHealthcareAdministrative
Benefits
Health insuranceDental insuranceVision insurancePaid time offPaid holidaysFlexible scheduling
Job Information
📋Core Responsibilities
The representative will handle patient and client inquiries via phone, email, and chat while maintaining accurate documentation in CRM systems. They are responsible for resolving concerns with empathy, ensuring HIPAA compliance, and meeting service quality standards.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
7
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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