JOB DETAILS

Remote Customer Service Representative

CompanyADF Medical Services Inc.
LocationSan Antonio
Work ModeRemote
PostedApril 13, 2026
About The Company
Practice Revenue Analysis and Identification Revenue Enhancement Plan Creation Patient/Physician Relations Projects Strategic Planning Content Development Referring Physician Database Creation & Analysis Publication Prep and Coordination Physician Liaison Representation Print/ Digital Marketing Material Design
About the Role

JOB OPENING — Remote Customer Service Representative ADF Medical Services Inc.

We're hiring a friendly and professional Remote Customer Service Representative to deliver outstanding support to our patients and clients from the comfort of your home. If you're a great communicator with a passion for helping people — we want you on our team.

Role: Remote Customer Service Representative

Department: Customer Support & Patient Services 📍 Location: Fully Remote 🕐 Type: Full-Time / Part-Time

What You'll Do:

  • Handle patient and client inquiries via phone, email, and chat channels
  • Provide accurate and helpful information on services, appointments, billing, and general support
  • Resolve customer concerns and complaints with empathy and professionalism
  • Document all interactions accurately in our CRM and support systems
  • Follow up with patients and clients to ensure full resolution and satisfaction
  • Escalate complex or sensitive issues to the appropriate department promptly
  • Maintain strict patient confidentiality in accordance with HIPAA guidelines
  • Meet and exceed customer satisfaction targets and service quality standards

What We Offer:

  • Competitive pay
  • Health, dental & vision benefits (full-time employees)
  • Paid time off & paid holidays
  • Flexible scheduling options
  • Supportive and collaborative remote team environment
  • Career growth and advancement opportunities within ADF Medical Services
Key Skills
Customer serviceCommunicationEmpathyProfessionalismCRM softwareProblem solvingConflict resolutionHIPAA complianceData entryPhone supportEmail supportChat support
Categories
Customer Service & SupportHealthcareAdministrative
Benefits
Health insuranceDental insuranceVision insurancePaid time offPaid holidaysFlexible schedulingCareer growth opportunities
Job Information
📋Core Responsibilities
Handle patient and client inquiries via multiple channels while providing accurate information on services and billing. Document interactions in CRM systems and resolve concerns with empathy and professionalism.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
7
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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