JOB DETAILS

Senior Member Experience Associate

CompanyRave Financial Credit Union
LocationBeaumont
Work ModeOn Site
PostedApril 13, 2026
About The Company
Welcome to Rave Financial, where generations of members have trusted us to be their financial partner since our founding in 1935. With over 80,000 members across the greater Southeast Texas region, we're dedicated to empowering you to reach your financial goals and dreams. Whether you're a longtime member or new to the Rave community, we make banking easy and accessible. Our convenient Rave Video banking technology lets you bank from anywhere, connecting you with our experts on your terms—no matter where life takes you. At Rave Financial, we're committed to helping you build a brighter financial future. Join us, and experience why so many Texans are proud to be a member of Rave Financial, ''A Credit Union Worth Raving About.''
About the Role

Role:
To assist members with their financial transactions, including cash exchanges, processing payments and issuing and accepting negotiable instruments. To direct and schedule resources needed to meet the cash flow operations of the branch while supporting management with the development and growth of teller line associates.

Knowledge & Skills:

  • One year to three years of similar or related experience; minimum of one year Teller II experience recommended.
  • A high school education or GED.
  • Strong interpersonal skills are a prerequisite necessary to this position. This includes verbal communication, nonverbal communication, listening skills, developing rapport, empathy, flexibility, negotiation, problem-solving, decision-making, teamwork, respect and persuasiveness.
  • Ability to operate general office equipment such as copier, computer and other CU provided equipment.
  • Ability to operate related computer software as provided by the CU.
  • Ability to grasp the effects of member requests as they related to individual accounts. 
  • Knowledge of common scam and fraud prevention practices.
  • Fundamental knowledge of the financial industry, including an understanding of the Federal Reserve System, the check clearing process and the legal theory of negotiable instruments and collections.  
  • Knowledge and understanding of the basic processes of other credit union departments and branches. 
Key Skills
Financial transactionsCash managementNegotiable instrumentsInterpersonal skillsVerbal communicationNonverbal communicationListening skillsEmpathyNegotiationProblem-solvingDecision-makingTeamworkFraud preventionCheck clearingOffice equipment operation
Categories
Finance & AccountingCustomer Service & SupportAdministrative
Job Information
📋Core Responsibilities
The Senior Member Experience Associate assists members with financial transactions and manages cash flow operations for the branch. They also support management in the development and growth of teller line associates.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
172
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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